Ward Clerk

Lewisham and Greenwich NHS Trust; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London is seeking a dedicated Ward Administrator to support the smooth operation of the ward. The role involves managing patient inquiries, maintaining records, and ensuring efficient communication within the team. Ideal candidates will have strong communication skills and a commitment to patient confidentiality. Join us to make a difference in patient care and contribute to a diverse and inclusive workplace.

Benefits

Diversity and Inclusion Programs

Staff Support Initiatives

Qualifications

• Experience in handling patient inquiries and maintaining confidentiality.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Assist with general ward administration and clerical duties.
• Register patient details and handle inquiries on Cerner.
• Order and receive stock for services within the site.

Skills

Communication

Confidentiality

Data Accuracy

Tools

Cerner

EPRS

SBS

Job description

Job Purpose

To assist the Ward Sister/Charge Nurse with general ward administration and clerical duties to ensure the smooth running of the ward as required.

Key Result Areas & Performance

1. Reception Area

First point of contact for patients, their friends, and families, ensuring messages are passed on appropriately and promptly.

Deal with patients in a mature manner when speaking to them on the phone and face to face, including handling distressed patients with sensitivity and reassurance.

Maintain patient confidentiality at all times.

Register patient details on Cerner with high data accuracy.

Admit and discharge patients on Cerner and EPRS systems.

Handle written and telephone inquiries for the wards.

Book follow-up appointments as required.

Participate in administrative duties such as managing the answer phone, cancellation emails, post, date stamping, photocopying, and scanning, ensuring referral letters are sent or taken to the appropriate departments.

Book hospital transport for patients according to the hospital Transport Policy and liaise with the Transport team for inquiries.

Provide cover for colleagues during leave, sickness, and busy periods, which may involve working at different sites.

1. Ordering, Receiving, and Despatching Goods

Order all stock for services within the site as relevant.

Maintain skills in ordering via the SBS system.

Receive all goods on arrival, notify appropriate personnel, and ensure goods are stored securely until collection.

Ensure equipment for repair has the correct paperwork and notifications sent to the appropriate department.

Our People Are Our Greatest Asset

We support and value our staff through initiatives that promote engagement, equality, diversity, and inclusion (EDI). Our programs include:

• Improving representation at senior levels, including staff with disabilities, from black, Asian, and ethnic minorities, those identifying as LGBTQ+, and women, through targeted recruitment and leadership development.
• Widening access and employability as an anchor institution.
• Enhancing the experience of staff with disabilities.
• Increasing EDI literacy and confidence among staff through training and development.
• Making equality and diversity a mainstream focus across the organization.

Contact for Further Details / Informal Visits

Name: Priyam Shrestha

Job Title: Ward Manager

Email: [e-mail]

Telephone: [phone]