Ward Clerk

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To provide an efficient administrative and clerical support service in line with service requirements.

As an important link between clinical staff, patients, and GPs, the post holder will be expected to project a positive and helpful image at all times.

Excellent communication skills are essential for this role, as the postholder is very much front of house and will be the first line of contact for colleagues and visitors.

Main duties of the job

1. Attend any training courses which would benefit both the Department and your own knowledge and development.
2. Carry out all duties and responsibilities in accordance with the Trust’s policies and procedures, including Health & Safety, and departmental procedures.
3. Maintain stationery stock and advise the supervisor of requirements, ordering items on PECOS.
4. Liaise with other hospital departments, e.g., Medical Records, Estates & Facilities.
5. Liaise with Nursing/Care Home and Residential Home.
6. Act as the first point of contact for visitors to the department when required.

Working for our organisation

North Mid is part of the North Central London integrated care system, comprising NHS and Local authority organisations in Camden, Islington, Barnet, Enfield, and Haringey. We work closely with partners, and many of our financial and performance objectives are measured at this system level. While all organisations remain standalone statutory bodies, we have an ICS infrastructure for shared decision-making and approaches.

We are proud of our staff and aim to provide excellent clinical care through ongoing training. We are also a training site for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

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Detailed job description and main responsibilities

1. Communicate effectively and in a friendly manner with all staff groups and families.
2. Pass on any messages given in role to the appropriate person as soon as possible.
3. Adhere to the Trust’s Equal Opportunities policy in the workplace.
4. Respond to requests for information and, where appropriate, pass on information to others, maintaining confidentiality.
5. Provide administrative cover to the ward, ensuring high standards of service.
6. Ensure the timely administration of admissions, discharge summaries, and GP notifications on discharge, ensuring data is recorded on the discharge database.

Person specification

Experience and skills

• Experience working within the NHS organization.
• Key skills in numeracy and literacy.
• Understanding of the role of a ward clerk.
• Ability to file alphabetically and numerically.

Trust Values

• Demonstrable ability to meet Trust values.

We reserve the right to close vacancies early once a sufficient number of applications are received.

You will only be contacted by the Recruitment Team via email if shortlisted. Please check your email regularly.

Your data will be processed by our third-party recruitment providers, NLPSS, for recruitment activities.

If offered a role, your identity and right to work documents will be verified remotely using TrustID, which involves capturing images of documents and a selfie for facial matching. Additional checks using Trunarrative and Equifax will be performed, which are soft checks and do not affect your credit rating.

NMUH uses document verification technology for original documents. Applying for this role means you agree to transfer of your application data to our applicant management system and subsequent data sharing within NHS systems.

By applying, you accept that if successful, your data may be transferred to another NHS organization if your employment transfers within the NHS, in line with streamlining efforts. Completing e-learning modules prior to joining is required.

If you are an EU/EEA citizen without settled status, a visa will be required to work in the UK.

If you require sponsorship for a UK visa, please ensure you are eligible before applying.