Night Ward Clerk - Acute Medical Unit

NHS; Warwick; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading NHS Trust as a Night Ward Clerk in the Acute Medical Unit. This part-time role involves providing administrative support, managing patient flow, and ensuring the department runs smoothly. Ideal candidates will have strong communication and organizational skills. Shift patterns include evenings and weekends, covering a 20.12 hour contract. This is an exciting opportunity to contribute to high-quality patient care in a supportive environment.

Qualifications

• Basic literacy and numeracy skills required.
• Experience in customer service is essential.

Responsibilities

• Provide clerical support to the clinical team.
• Manage patient flow in the department.
• Answer telephone enquiries in a polite manner.

Skills

Communication

Organisational

IT Skills

Interpersonal Skills

Education

4 GCSE's or equivalent

Tools

Lorenzo

Job description

Go back South Warwickshire University NHS Foundation Trust

Night Ward Clerk - Acute Medical Unit

The closing date is 25 May 2025

An exciting opportunity had arisen within the acute medical unit, providing a range of administrative and clerical support as delegated by the medical and nursing team. The department provides care for patients referred by A&E and GP. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently.

The post holders' main focus will be working within the reception area to support the clinical team with the management of the flow within the department, ensuring patients are checked in and transferred out. The post holder will order stock for the ward, and assist the team to keep the unit area clean and tidy.

Part time position available. This role involves shift patterns from 19:30pm - 08:00am covering a seven day service inc. bank holidays. In a 4 week roster period you will work 3 weeks of 2 shifts and 1 week of 1 shift, to cover a 20.12 hour contract.

If you possess excellent communication, organisational and IT skills, work well in a team & can meet deadlines successfully this position could be for you.

Main duties of the job

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job responsibilities

Answering any telephone enquiries in a polite and efficient manner.

Filing results in patient files.

Ordering patient files and notes.

Ensuring that all patients have up to date VTE forms.

Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit).

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays.

Booking patient transport as required.

Booking and rescheduling patient appointments when required.

Direct admissions to the ward.

Photocopying, scanning and faxing documents as required.

Provide clerical support to the Nurse in Charge.

Deliver referrals to the relevant departments.

Make any relevant follow up appointments for patients.

Assist with keeping the area clean and tidy.

Log any maintenance work as when required.

Demonstrates own work duties to new starters.

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To order stationary and general supplies to ensure the ward area is adequately covered.

To ensure the nursing station/ward clerk area are kept generally tidy.

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times.

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public.

The post holder should maintain patient confidentiality at all times.

The post holder will be expected to act in accordance with all Trust policies and procedures at all times.

Person Specification

Qualifications

• Must have basic literacy and numeracy skills
• Can provide evidence of basic computer and keyboard skills
• Must have knowledge of the patient admin system (Lorenzo)
• 4 GCSE's or equivalent

Experience

• Experience of customer service

Skills

• Demonstrates an understanding of confidentiality
• Able to communicate clearly; both in writing and verbally
• Demonstrates good interpersonal skills - able to work as a team
• Demonstrates an understanding of the importance of good-housekeeping in health care
• Demonstrates an understanding of the importance of quality in health care
• Able to organise own work plan

Personal Qualities

• Responsible and reliable
• Demonstrates compassion when assisting patients, relatives & carers
• Demonstrates ability to be co-operative and flexible
• Demonstrates initiative in difficult situations
• Demonstrates recognition of own/role limitations

Other

• Demonstrates a commitment to personal development
• Demonstrates understanding of flexibility in order to meet service requirements
• Some light physical effort may be required for carrying e.g. patient notes
• There may be some occasional exposure to emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust