Ward Clerk/Receptionist Elective Hub

The Shrewsbury and Telford Hospital NHS Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a newly established Elective Hub at a leading NHS Trust. This role is perfect for those who thrive in dynamic environments, offering a chance to support patient journeys while working alongside dedicated professionals. You'll be responsible for welcoming patients, ensuring their records are accurate, and collaborating with a multidisciplinary team to maintain high standards of care. With a focus on professional development and a commitment to quality, this position promises a rewarding career in a supportive and vibrant community.

Benefits

Professional Development Opportunities

Great Work-Life Balance

State-of-the-Art Facilities

Qualifications

• Experience dealing with the general public is essential.
• Good IT skills and ability to remain calm under pressure.

Responsibilities

• Welcome and verify new patients' details in the Elective Hub.
• Update patient demographics and collaborate with the MDT.
• Order transport for patients and ensure records are complete.

Skills

Customer Service

IT Skills

Communication Skills

Flexibility

Job description

Job Overview

INTERNAL ONLY

An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This purpose-built Elective Hub opened on 10th June, and we are looking to expand our team to support this new area. You will be part of a small team of ward clerks and reception staff working to facilitate the patient journey through the Elective Hub.

The successful applicant will find this role challenging, exciting, and rewarding. We wish you every success with your application and look forward to welcoming you to our team.

Main duties of the job

The successful applicant should have experience dealing with the general public, possess good IT skills, and remain calm under pressure. Flexibility within the contracted hours is required, including providing cover for annual leave and sickness. Full training will be provided.

• Welcome new patients into the Elective Hub, verify their details on records, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Prepare sets of required blank documentation for elective patients.
• Answer phone calls and respond to questions or requests appropriately.
• Request, collect, or deliver notes from/to various departments as needed.
• Order transport for patients as requested by nursing staff, completing appropriate paperwork.
• Ensure records are correctly compiled and completed following patient discharge.
• Update demographics for admitted, transferred, and discharged patients electronically and manually. Ensure that CareFlow demographics accurately reflect the unit's bed state.
• Collaborate with the MDT to ensure the smooth operation of the Elective Hub, maintaining high standards, effective communication, and ensuring health, safety, and cleanliness standards are upheld.

Working for our organisation

We aim to provide high-quality, safe care in an environment our staff are proud to work in. By adhering to our Vision (“To provide excellent care for the communities we serve”) and our Trust Values (Partnering, Ambitious, Caring, Trusted), we strive to achieve the best outcomes for our patients and their families.

The Shrewsbury and Telford Hospital NHS Trust offers excellent career prospects and a great work-life balance. Located in a scenic area with vibrant towns, we have state-of-the-art facilities, friendly teams, and opportunities for professional development.

Detailed Job Description And Main Responsibilities

For full duties and responsibilities, please refer to the attached document entitled "Job Description".