Waking Night Support Worker

Together for Mental Wellbeing; Bury St Edmunds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Together UK is hiring a Waking Night Support Worker to help adults with mental health needs in a recovery-based service. The role is full-time, based at Hospital Road, reporting to Lisa Hardman.

It involves lone working during the night, with 21:45–07:45 shifts and a rotating pattern (four nights one week, three nights the next). You will provide person-centred support, promote independence, and ensure safety while collaborating with partner services.

Qualifications

• GCSE English or equivalent required.
• Experience helping vulnerable individuals is essential.
• Ability to use basic IT tools for records and reports.
• Demonstrate empathy and maintain professional boundaries.
• Willing to work a rotating night shift pattern and travel as needed.

Responsibilities

• Support individuals to engage with the service and achieve their goals using recovery-focused, person-centred planning.
• Act as a support navigator to access resources and tailor support.
• Empower individuals to exercise choice and control over their care.
• Oversee health and safety of the housing environment as a lone night worker.

Skills

Experience with vulnerable individuals

Empathy and non-judgemental attitude

Boundary setting and safeguarding

GCSE English or equivalent

Flexible, can handle lone working

Willingness to work 24/7 rota

Basic IT skills (email/word processing

Education

GCSE English or Level II qualification

Tools

Email

Word processing

Job description

Waking Night Support Worker

Department: Operations

Employment Type: Full Time

Location: Hospital Road

Reporting To: Lisa Hardman

Description

This is a waking night; lone worker role and the shifts are 21:45-07:45. One week of four nights followed by one week of three nights.

Join an organisation where you are truly valued!

Do you have that instinct to help others? Then you have the opportunity to truly make a difference in your community!

QUALIFICATIONS ARE NOT IMPORTANT TO US, YOUR ATTITIDE AND COMMITMENT ARE!

We are a recovery-based service supporting people over the age of 18 with mental health issues.

OUR FOCUS IS ON DEVELOPING PEOPLE

We provide an inclusive and supportive environment where you are encouraged to bring your whole self to work and where you are driven to stay and grow. You have a positive attitude and a commitment to our values.

"We work together to facilitate choice through involvement, by doing what we say, never giving up on people and looking to constantly improve the way we work."

Key Responsibilities

• As a mental health support worker, you will support individuals to engage in the service and to achieve their goals and aspirations with targeted recovery and outcome focused interventions and person-centred planning
• You will provide support utilising your fully flexible and personalised approach and act as a support navigator to make creative use of the resources available
• As a mental health support worker, you will empower individuals to exercise choice and control
• As a lone worker you will oversee the health and safety of the housing environment and all those present throughout the night

Skills, Knowledge & Expertise

Essential:

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable:

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent