Service Assistant front office and food & beverage

Aimbridge EMEA; Lower Blandford St Mary; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Industry leading training and career发展

Staff discounts

Stream pay advances

Employee assistance program

Uncapped incentives

Flexible working

Staff meals on duty

Gym access

Career and lifestyle breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA guest service team is recruiting for a Guest Service Assistant based at Holiday Inn Bournemouth. You will greet guests, assist with check-in/out, handle inquiries, and provide local information to ensure a welcoming stay.

Join a busy hotel environment where you will maintain a clean reception area, support colleagues across departments, and uphold our brand standards to deliver exceptional guest experiences.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills with reservations, check-in/out flow.
• Attention to detail to ensure bookings are accurate and processed efficiently.
• Basic computer skills; experience with Opera or Fidelio is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle inquiries and complaints; provide information about local attractions.
• Book reservations and maintain a clean, organized workspace.
• Support colleagues across departments to ensure a first-class guest experience.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

we'd love to welcome you to our inclusive team shaping the future of hospitality.

Holiday Inn Bournemouth 22 Bath Rd, Bournemouth, Dorset, BH1 2NS, As the largest hotel brand in the world, Holiday Inn believe in the joy of travel for all, with one simple goal: to make all our guests smile. As part of the IHG family, we are committed to delivering True Hospitality to all. This hotel is managed by Interstate Hotels; the Global third-party management company of choice that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Staff meals on duty
• Access to hotel gym facilities
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking