Medicine Administrator

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

NHS pension

Salary sacrifice

NHS discounts

Cycle to work

Salary finance

Credit union

Job summary

Stockport NHS Foundation Trust is seeking a data and administrative support assistant to join the patient services team in Stockport. You will input patient information, appointment details and clinical data onto hospital systems, and maintain electronic patient records with a strong focus on data quality and confidentiality.

The role covers backfilling clinic slots, monitoring schedules, pre-registration checks, patient check-in, and handling telephone enquiries.

Qualifications

• Input patient information, appointment details and clinical data onto hospital systems.
• Maintain electronic patient records with data quality and confidentiality in mind.
• Identify and resolve data discrepancies where appropriate.

Responsibilities

• Accurately input patient information, appointment details, and clinical data onto relevant hospital systems.
• Maintain and update electronic patient records ensuring data quality and confidentiality standards are met.
• Identify and resolve data discrepancies where appropriate.
• Ensure all administrative records are completed accurately and in a timely manner.
• Backfill appointment slots for clinic utilisation.
• Monitor clinic schedules and respond promptly to changes in appointment availability.
• Contact patients prior to their appointments to complete pre-registration requirements.
• Verify and update patient demographic information.
• Ensure all necessary patient details are recorded before attendance to support a smooth patient experience.
• Escalate any issues or concerns identified during the pre-registration process.
• Provide cover for ECG reception during periods of increased workload, annual leave, or sickness absence.
• Manage telephone enquiries and direct calls appropriately.
• Support patient check-in processes and provide information regarding appointments and departmental procedures.
• Assist with filing, scanning, photocopying, and document management.
• Work collaboratively with colleagues to support departmental objectives and service delivery.
• Adhere to Trust policies, procedures, and information governance requirements.

Skills

Data entry accuracy

Confidentiality handling

Administrative support

Communication skills

Tools

Hospital information systems

Job description

Main duties, but not excluding other tasks that may be asked from management for the department needs.

• Accurately input patient information, appointment details, and clinical data onto relevant hospital systems.
• Maintain and update electronic patient records ensuring data quality and confidentiality standards are met.
• Identify and resolve data discrepancies where appropriate.
• Ensure all administrative records are completed accurately and in a timely manner.
• Backfill appointment slots for clinic utilisation.
• Monitor clinic schedules and respond promptly to changes in appointment availability.
• Contact patients prior to their appointments to complete pre-registration requirements.
• Verify and update patient demographic information.
• Ensure all necessary patient details are recorded before attendance to support a smooth patient experience.
• Escalate any issues or concerns identified during the pre-registration process.
• Provide cover for ECG reception during periods of increased workload, annual leave, or sickness absence.
• Manage telephone enquiries and direct calls appropriately.
• Support patient check-in processes and provide information regarding appointments and departmental procedures.
• Assist with filing, scanning, photocopying, and document management.
• Work collaboratively with colleagues to support departmental objectives and service delivery.
• Adhere to Trust policies, procedures, and information governance requirements.

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration., If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice