Waiting List Co-Ordinator

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 26,000 - 27,000; Full time

Job summary

Gateshead Health NHS Foundation Trust invites applications for the Waiting List Co-Ordinator role at the Queen Elizabeth Hospital in Gateshead. You will help manage waiting lists for elective surgery, ensuring alignment with Government Access targets and Trust policies, while liaising with health care professionals across the department.

The ideal candidate will have NHS administration experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• NVQ 2 Certificate in Business Administration or minimum of 2 GCSEs (Maths & English).
• Experience in an NHS patient/customer focused administration role for at least 1 year.
• Proficient use of Microsoft Office packages.

Responsibilities

• Lead the waiting lists coordination for a group of Consultants in line with Trust policies and government targets for elective surgery.
• Coordinate admissions and pre-operative assessment appointments with key staff.
• Schedule theatre lists and related appointments across surgical specialties to optimise theatre utilisation.

Skills

communication skills

organisational skills

autonomy

Education

NVQ 2 Certificate in Business Administration or 2 GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Main area All surgical areas within the Surgical Business Unit Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday-Friday 9am-5pm) Job ref 297-8273334

Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Queen Elizabeth Hospital Town Gateshead Salary £25,760 - £27,476 per annum Salary period Yearly Closing 06/10/2026 23:59

Waiting List Co-Ordinator

NHS AfC: Band 3

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possibleIMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORMAll references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.PLEASE NOTEit is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Job overview

We have an exciting opportunity for someone to join our Waiting List Team, based at the Queen Elizabeth Hospital, Gateshead. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This postis varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.

We are looking for an individual with excellent interpersonal/communicationskills and the ability to work in an environment, where demands and priorities change quickly.

We are looking for someone with a minimum of one year's experience working in administration within an NHS patient/customer focused environment with excellent verbal and written communication skills to ensure accurate and timeous information sharing across the multi-disciplinary team.

An awareness of Government Access targets would be advantageous but not essential. You must be well organised, flexible and able to work on your own initiative and demonstrate confidence in independent decision making.

The successful candidate for the post will work Monday to Friday 9am-5pm, although you will need to be flexible to the needs of the service and be committed to high quality patient care. You will be based at the Queen Elizabeth Hospital site.

This job may close early if large amounts of applications are received.

Main duties of the job

• To take a lead role in co-ordinating the waiting lists of a group of Consultants in accordance with Trust Policies and government wait time targets for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets ensuring these targets are not breached.
• To co-ordinate admission and associated pre-operative assessment appointments, ensuring all key hospital staff are aware of any organisational arrangements.
• To coordinate surgeons’ theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures ensuring theatre lists are utilised to their full potential.
• Schedule surgery and any other related appointments across surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
• To arrange interpretation services for any relevant appointments.
• Have the ability to manage the demands of a high-pressure, fast-paced environment to ensure service continuity.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required.

Working for our organisation

Based in the North East of England, Gateshead Health NHS Foundation Trust provide a range of hospital and community health services from a range of sites/facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital. The Trust also supports services across a wider geographical area such as our screening services and our tertiary specialist services, such as Gynae Oncology.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved high levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Working alongside an existing team of seven other team members within the Waiting List Team in the Division of Surgery, Women's Health & Children at the Queen Elizabeth Hospital.

Detailed job description and main responsibilities

• To take a lead role in co-ordinating the waiting lists of a group of Consultants in accordance with Trust Policies and government wait time targets for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets ensuring these targets are not breached.
• To co-ordinate admission and associated pre-operative assessment appointments, ensuring all key hospital staff are aware of any organisational arrangements.
• To coordinate surgeons’ theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures ensuring theatre lists are utilised to their full potential.
• Schedule surgery and any other related appointments across surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
• To arrange interpretation services for any relevant appointments.
• Have the ability to manage the demands of a high-pressure, fast-paced environment to ensure service continuity.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required.

Person specification

Qualifications

• NVQ 2 Certificate in Business Administration or minimum of 2 GCSE's (Maths & English)

Experience

• Experience of working in an administration setting in an NHS patient/customer focused environment for a minimum of one year
• Working knowledge of Microsoft Office packages
• Clear effective written and verbal communication skills
• Ability to demonstrate good organisational planning skills
• Ability to work autonomously and also as part of a team
• Flexibility
• Knowledge of waiting list timeframes/RTT pathways
• Familiarity with medical terminology
• Experience of working with hospital IT Systems

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

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