Health Care Support Worker - Surgery & Anaesthetics

NHS National Services Scotland; Alexandria; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave + public holidays

Development opportunities

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Band 3 Health Care Support Worker to join the Outpatients and Pre-Operative Assessment Department on the VOL site. You will work with nurses to deliver direct patient care, chaperone examinations, and support a busy clinic environment.

The role involves phlebotomy, routine observations, stock management and accurate record-keeping, with responsibilities across multiple specialties.

Qualifications

• NICHE Programme or SVQ Level 3 (or willingness to work towards)
• Essential phlebotomy skills and experience
• Caring and compassionate approach to patient care
• Experience in outpatient or healthcare environment
• Ability to prioritise workload and work independently
• Ability to work in a multidisciplinary team
• Good written and verbal communication skills
• Good literacy and numeracy
• Ability to maintain accurate patient records and use electronic systems
• Understanding of confidentiality and information governance
• Knowledge of safe moving and handling practices
• Ability to use clinical equipment safely
• Commitment to ongoing professional development

Responsibilities

• Provide high-quality patient care in a busy outpatient/pre-operative setting
• Chaperone patients during examinations and record routine observations (BP, pulse, temp, height/weight, urinalysis)
• Perform phlebotomy procedures as required
• Prepare and maintain clinical areas for multiple specialties
• Support care delivery under nursing direction and maintain patient records
• Keep clinics and equipment clean and fit for purpose
• Assist with stock, audits and day-to-day clinic operations
• Answer calls, take messages and communicate with patients and relatives
• Contribute to a safe clinical environment and uphold policies

Skills

Phlebotomy

Outpatient care

Multidisciplinary teamwork

Communication skills

Confidentiality & data protection

Record keeping

Education

NICHE Programme

SVQ Level 3

Tools

Electronic patient systems

Clinical equipment handling

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen within the Outpatients and Pre-Operative Assessment Department on the VOL site for a Band 3 Health Care Support Worker. As part of a multidisciplinary team, you will support registered nurses in delivering high-quality patient care within a busy outpatient and pre-operative assessment environment. The successful candidate will work both independently and collaboratively, providing direct patient care and contributing to the smooth and efficient running of clinics.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Permanent Role - 28.75 Hours
• Vale of Leven General Hospital
• Hours to be worked Monday - Friday

Key responsibilities:

Working as part of a multidisciplinary team, you will provide high-quality patient care and clinical support within a busy outpatient and pre-operative assessment environment. Duties include chaperoning patients during examinations, undertaking and recording routine clinical observations such as blood pressure, pulse, temperature, height, weight and urinalysis, and carrying out phlebotomy procedures. You will help prepare and maintain clinical areas for a wide range of specialties including general surgery, medicine, ophthalmology, cardiology, respiratory, oncology, ENT, rheumatology, gastroenterology and neurology. The role also involves supporting the delivery of care under the direction of registered nurses, maintaining accurate patient records, ensuring clinic rooms and equipment are clean and fit for purpose, managing stock and supplies, participating in departmental audits, and assisting with the day-to-day running of clinics. In addition, you will answer telephone calls, take messages, communicate effectively with patients and relatives, contribute to a safe clinical environment, and work within all NHS Greater Glasgow and Clyde policies and procedures.

Knowledge, training, qualifications and/or experience required to do the job:

• Completed NICHE Programme or SVQ Level 3 (or willingness to work towards where applicable).
• Essential phlebotomy skills and experience.
• Caring and compassionate approach to patient care.
• Experience working within an outpatient or healthcare environment.
• Ability to prioritise workload effectively and work independently.
• Ability to work as part of a multidisciplinary team.
• Good written and verbal communication skills.
• Good literacy and numeracy skills.
• Ability to maintain accurate patient records and use electronic patient systems.
• Understanding of confidentiality, data protection and information governance requirements.
• Knowledge of safe moving and handling practices.
• Ability to use clinical equipment and medical devices safely and effectively.
• Commitment to ongoing professional development and participation in training programmes.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Paula Currie, Senior Charge Nurse, 01389 817 379, [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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