Waiter/Waitress – Duck and Rice

Battersea Academy for Skills & Employment (BASE) C.I.C.; Greater London; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free staff meals

Training and development

50% food & beverage discount

Uniform provided

Life Assurance & GP access

Job summary

BASE is seeking a passionate Waiter/Waitress to join the Duck and Rice team at Battersea Power Station. The role focuses on delivering warm, attentive service in a fast-paced restaurant, from welcoming guests to taking orders and collaborating with the FOH team.

The ideal candidate has 1–2 years of experience in hospitality, excellent communication, and a professional appearance. You must have the legal right to work in the UK, enjoy teamwork, and strive to create memorable dining experiences

Qualifications

• 1–2 years' experience in a busy restaurant or hospitality setting.
• Warm, friendly and confident personality.
• Passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast pace.
• Remain calm, professional and positive under pressure.
• Strong work ethic and willingness to learn.
• Team player who supports colleagues.
• Proud of appearance and personal presentation.
• Legal right to work in the UK.

Responsibilities

• Welcome guests warmly and provide attentive service throughout their visit.
• Take accurate food and beverage orders and make recommendations.
• Have complete knowledge of the menu, ingredients, and specials.
• Ensure tables are clean and well presented throughout service.
• Check in with guests to ensure happiness and satisfaction.
• Communicate with kitchen, bar, hosts and FOH team for smooth service.
• Respond to guest questions, requests and feedback professionally.
• Handle payments accurately and efficiently.
• Assist with setting up and closing down the restaurant as required.
• Support the wider FOH team during busy service periods.
• Maintain high standards of cleanliness, organisation and presentation.

Skills

Hospitality experience

Excellent communication

Team player

Detail oriented

Calm under pressure

Right to work in UK

Job description

Full-time Contract | 35–48 Hours per week We’re looking for passionate and energetic Waiter/Waitress to join our Duck and Rice team in Battersea Power Station, helping us create memorable dining experiences.

The Role

As a Waiter/Waitress, you’ll play a key role in delivering exceptional hospitality and ensuring every guest has a memorable experience from the moment they arrive. You’ll work closely with the wider Front of House team to provide friendly, attentive, and efficient service in a fast-paced restaurant environment.

You will:

• Welcome guests warmly and provide friendly, attentive service throughout their visit.
• Take accurate food and beverage orders, making recommendations where appropriate.
• Have complete knowledge of the menu, ingredients, and daily specials.
• Ensure tables are well presented, clean, and maintained to a high standard throughout service.
• Check in with guests regularly to ensure they are happy and well looked after.
• Communicate effectively with the kitchen, bar, hosts, and wider FOH team to ensure smooth service.
• Respond to guest questions, requests, and feedback with a positive and professional attitude.
• Handle payments accurately and efficiently.
• Assist with setting up and closing down the restaurant as required.
• Support the wider FOH team during busy service periods.
• Maintain high standards of cleanliness, organisation, and presentation at all times.
• Help create a warm, energetic, and welcoming atmosphere for every guest.

We’re looking for candidates who

• Have at least 1–2 years’ experience in a busy restaurant or hospitality environment.
• Have a warm, friendly, and confident personality.
• Are passionate about delivering exceptional customer service and hospitality.
• Have excellent communication and interpersonal skills.
• Are attentive to detail and able to multitask in a fast-paced environment.
• Remain calm, professional, and positive under pressure.
• Have a strong work ethic and a genuine willingness to learn and develop.
• Work well as part of a team and are always willing to support colleagues.
• Take pride in their appearance and maintain high standards of personal presentation.
• Hold the legal right to work in the UK.

Salary & Benefits

• Up to £14.00 per hour, depending on experience, plus a share of credit card tips.
• Free staff meals prepared daily by our accomplished chefs.
• Personal training and development programme.
• 50% food and beverage discount across our restaurants worldwide.
• Uniform provided.
• Life Assurance and 24/7 GP consultation access via Hospitality in Action.