Server / Waiter / Waitress Copy

TSC Hospitality Ltd; City of Westminster; Sur place; GBP 14 000 - 20 000; Plein temps

Avantages offerts par ce poste

Minimum guaranteed hours

Staff discount on food and drink

Staff meals daily

Flexible shift patterns

Holiday pay

Résumé du poste

TSC Hospitality Ltd is seeking energetic team members for a contemporary casual restaurant in London. You will provide attentive, fun, and personalised service, guiding guests through the menu and ensuring a warm, memorable dining experience.

Join a brand with exciting expansion plans and a culture that values teamwork, pride, and high standards. Competitive hourly pay and staff benefits accompany flexible shifts and development opportunities.

Qualifications

• Experience in hospitality or foodservice environments.
• Strong customer focus with ability to engage guests warmly.
• Able to thrive in a fast-paced service setting.
• Knowledge of allergens and menu changes an advantage.

Responsabilités

• Greet, seat, and engage guests with genuine hospitality.
• Guide guests through the menu, making thoughtful recommendations.
• Deliver food and beverages with precision and attentiveness.
• Handle feedback professionally and escalate when needed.
• Support teammates during peak hours to ensure smooth service.

Connaissances

Customer service

Team leadership

Communication

Menu knowledge

Attention to detail

Outils

POS system

Description du poste

Want to be a part of a delicious contemporary casual restaurant brand in London, that's full of exciting development opportunities as we have big and fast expansion plans?

We are looking for fun loving, diverse and interesting characters that are passionate about food to join a workplace that is full of good vibes, where our team can be their best authentic selves.

Your key responsibilities will be to provide every guest with an attentive, fun, informed and personalised service.

KEY OBJECTIVES

• Deliver exceptional service with efficiency, professionalism, and warmth
• Take full ownership of your section during service, from set-up to close
• Help create a vibrant, guest-focused atmosphere rooted in teamwork, attention to detail, and pride

CORE RESPONSIBILITIES

I. Section Leadership

• Manage your section with speed, consistency, and grace under pressure
• Anticipate guest needs and deliver a personalised experience
• Handle orders and payments accurately, efficiently, and in line with company standards
• Support junior team members with guidance and encouragement

II. Guest Experience & Service Excellence

• Greet, seat, and engage guests with genuine hospitality
• Confidently guide guests through the menu, making thoughtful recommendations
• Deliver food and beverages with precision and attentiveness
• Handle feedback or complaints professionally, escalating when appropriate
• Step in to support teammates when needed, especially during peak hours

III. Team Collaboration & Development

• Communicate clearly with kitchen and bar teams to ensure smooth service
• Step in to support teammates when needed, especially during peak hours
• Participate in training sessions and ongoing development
• Contribute ideas to improve guest experience and service flow

IV. Operational Standards & Compliance

• Maintain cleanliness and presentation of your section at all times
• Ensure knowledge of allergens, specials, and menu changes is always up to date
• Follow all licensing laws, health and safety guidelines, and opening/closing procedures
• Complete side duties, restocking, and polishing to ensure readiness for every shift

In addition we offer:

• Minimum guaranteed hours
• Staff discount on food and drink
• Daily staff food from the menu
• Flexible shift patterns, with 2 days off together
• Enhanced holiday pay for all employees to allow you to enjoy more time off, paid
• Epic team parties twice a year
• Minimum guaranteed hours
• Base rate of 12.21 per hour + tronc which brings hourly wage to between 14 and 17 hourly

Sounds fun, right?