Waiter/Waitress

Aluminiosteverga; Richmond; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Online perks & discounts

Health cashback plan (free)

Extra holiday (up to 5 extra days)

Salary sacrifice schemes (bike/laptop,

Job summary

Richmond Hill Hotel in London seeks a warm, enthusiastic Restaurant Waiter/Waitress to join our team. Deliver exceptional service in a Georgian setting and help create memorable guest experiences through attentive, friendly hospitality.

This full-time role offers a competitive gross salary plus a monthly service charge, opportunities for training, staff perks, and flexible working patterns, making this an exciting place to build a career in hospitality.

Qualifications

• Experience in hospitality or frontline customer service preferred.
• Ability to deliver high-quality service in a busy restaurant.
• Warm, enthusiastic, service-driven approach to guests.

Responsibilities

• Deliver exceptional service in the restaurant, making every guest feel valued and cared for.
• Take accurate food and drink orders and ensure timely delivery.
• Provide menu knowledge and recommendations to enhance the guest experience.
• Maintain high standards of cleanliness and presentation across all service areas.
• Handle guest feedback with professionalism and a positive attitude.
• Support the wider food & beverage team with setup, service, and breakdown of events or service areas.

Skills

Hospitality

Customer service

Teamwork

Attention to detail

Job description

We are looking for an exceptionalRestaurant Waiter/Waitressto come and join us at Richmond Hill Hotel.

Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.

Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited - it’s just the fabric of the buildings that’s historic, not our approach to business. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. It doesn’t take lavishness or luxury to make someone feel special. Instead, we believe it takes genuine care, thoughtfulness and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

This is a permanent full-time role (40hrs per week).

What’s in it for you…

• You’ll enjoy a competitive gross annual salary of £27,322.62 plus a monthly service charge averaging £400 per month
• Access to hundreds of online perks & discounts
• Free health cashback plan for you and your family
• Extra day’s holiday for every year you work for us (up to 5 additional days)
• Salary sacrifice schemes to help you buy a bike, laptop, or gym membership
• Free use of our onsite gym
• Bespoke career development through internal and external training schemes
• Free meals on duty
• Refer a friend scheme, with up to £500 incentive
• Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards payments and other recognition awards
• Free parking on site
• Flexible working patterns, as well as much more…

Is the Restaurant Waiter/Waitress role right for me?

Are you passionate about creating unforgettable guest experiences? Do you enjoy working in a vibrant hospitality environment where every detail matters? We’re looking for a warm, enthusiastic, and service-driven Restaurant Waiter/Waitress to join our team and help us deliver memorable moments every day.

As one of our Memory Makers, you will play a vital role in the guest journey – from welcoming guests with genuine warmth to ensuring every meal and drink is served with care, attention, and personality.

Key Duties:

• Deliver exceptional service in the restaurant, making every guest feel valued and cared for
• Take accurate food and drink orders and ensure timely delivery
• Provide menu knowledge and recommendations to enhance the guest experience
• Maintain high standards of cleanliness and presentation across all service areas
• Handle guest feedback with professionalism and a positive attitude
• Support the wider food & beverage team with set-up, service, and breakdown of events or service areas

What we’re looking for…

· A hunger for hospitality and going the extra mile.

· Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.

· A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.

· Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you!

Please note that all applicants must be eligible to live and work in the UK.