Waiter/Waitress

Fistral-Beach-Hotel-1; Newquay; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Tronc / Service charge (Food & Bev

Gym & spa membership

Discounts on spa treatments

Food & beverage discounts

Bed & breakfast discounts

GAIA skincare discounts

Friends & Family rates

Love to Shop vouchers

Cycle to work scheme

Annual Christmas Event

Job summary

Fistral Beach Hotel is a four star adults-only property overlooking Fistral Beach, featuring award-winning spa facilities and the Dune Restaurant. We offer complimentary discounts on spa, food & beverage, and bed & breakfast stays, along with various staff perks and a generous reward scheme.

The role provides a starting rate of £12.75 per hour with an increase to £13.25 per hour after probation and £50 in hotel vouchers.

Qualifications

• Excellent guest service skills are required.
• Strong attention to detail and forward thinking are essential.
• Calm, can-do attitude and the ability to work well in a team.

Responsibilities

• To ensure all guests receive a warm welcome and the highest level of hospitality throughout their stay.
• Handle complaints professionally in line with company policies.
• Operate in line with hotel policies and manuals, supporting F&B and reception as needed.
• Assist in promotions, upselling, and events to maximise sales and guest satisfaction.
• Maintain accurate billing, payments, and health & safety compliance.

Skills

Guest service

Attention to detail

Calm demeanor

Team player

High presentation standards

Job description

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience

• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your training manual:
• Serve food and drinks, quickly and efficiently, meeting our five star standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required