Spa Host

Boringdon Hall; Sparkwell; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Service charge

Gym membership

Spa treatment discounts

Food & beverage discount

Bed & breakfast discount

GAIA product discounts

Friends & Family rates

Love to Shop vouchers

360 Wellbeing access

Wagestream access

Cycle to work

Annual Christmas Event

Job summary

Boringdon Hall is seeking a Spa Receptionist to deliver a five-star guest experience at the on-site spa. You will manage bookings, greet clients, and support daily operations with a focus on service quality and upselling opportunities.

The role requires flexibility with shifts, including unsociable hours, and a professional, courteous approach. You will work within spa guidelines, collaborate with therapists and front desk colleagues, and contribute to a welcoming atmosphere that reflects the

Qualifications

• Soft skills essential for spa reception roles including greeting guests, coordinating bookings and maintaining a professional demeanor.
• Ability to handle multiple client queries by phone, email and in person with accuracy.
• Strong communication and interpersonal skills to work with spa therapists and management.

Responsibilities

• Offer a high level of friendly, efficient care to all spa clients and visitors.
• Manage client bookings accurately to ensure a seamless journey.
• Respond to client queries via phone, post, online and in person.
• Maintain product knowledge to assist with daily bookings and upsell opportunities.
• Attend to reception procedures, opening/closing the Spa and liaise with therapists.
• Keep client records up to date and support marketing efforts as required.
• Ensure safety, confidentiality and professionalism at all times.

Skills

Warm & welcoming

Calm attitude

Attention to detail

Team player / autonomous

High presentation

Guest service

Clear communication

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes:

• Warm & welcoming manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities:

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
• To deal with all client queries – by phone, post, online and face-to-face.
• To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
• To consistently achieve sales targets.
• To identify and maximise sales opportunities in all client queries/contact.
• To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
• To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
• To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
• To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
• To create and distribute marketing literature as required.
• To carry out administrative duties as required e.g. filing, daily banking, stock taking.
• To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
• To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• To be expected to work to the demands of the business, involving the working of unsociable hours.
• To provide flexibility with covering shifts due to illness.
• Any other duties as required