Waiter/Waitress

ESPLANADE HOTEL; Newquay; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Tronc / Service charge

Gym membership (Fistral Spa / Gaia Spa

Discounts on spa treatments

Food & beverage discounts

BB + breakfast discounts

GAIA skincare discounts

Friends & Family rates

Cycle to work scheme

Annual Christmas Event

Job summary

ESPLANADE HOTEL in Newquay invites applications for a front-of-house role. You will ensure guests receive warm welcomes and five-star hospitality, handling inquiries and maintaining impeccable service standards.

Join a four-star family hotel by Fistral Beach with strong benefits, flexible schemes, and opportunities to progress as you contribute to guest experiences and event support.

Qualifications

• Guest-facing hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to maintain high service standards under pressure.

Responsibilities

• Greet guests warmly and provide thoughtful hospitality during their stay.
• Handle guest inquiries and complaints professionally per policy.
• Assist in daily restaurant and service operations to boost guest satisfaction.
• Support across F&B to help maximise sales and manage costs.
• Follow hotel policies and safety guidelines, including health and hygiene standards.

Skills

Guest service

Attention to detail

Calm attitude

Team player

Job description

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your training manual:
• Serve food and drinks, quickly and efficiently, meeting our five star standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required