Waiter/Waitress

Tom Kerridge Group; Marlow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Progression opportunities

Referral bonuses

Discounts platform access

Staff meals

Discounts across Tom Kerridge

Job summary

The Hand and Flowers, a renowned two Michelin Star pub in Marlow, is inviting enthusiastic Front of House staff to join our friendly team. You’ll ensure exceptional service from arrival to departure in a vibrant, award-winning setting.

We offer progression opportunities within a Michelin Star business, a referral bonus scheme, exclusive discounts, staff meals, and discounts across Tom Kerridge businesses. Join our pirate ship and grow your hospitality career.

Qualifications

• Must have a can-do attitude and be well presented.
• Be punctual, focused, reliable and have a positive attitude.
• Ability to work a variety of shifts and multi-task effectively.

Responsibilities

• Greet and welcome guests with a friendly, professional first impression.
• Manage reservations and seating arrangements to optimise guest flow.
• Assist with food preparation and ensure adherence to food safety standards.
• Provide excellent guest services by addressing inquiries and resolving issues promptly.
• Process payments and handle cash transactions accurately.
• Upsell menu items to enhance the dining experience.
• Maintain cleanliness and organisation of front-of-house areas.
• Collaborate with kitchen staff to ensure timely service and high-quality delivery.

Skills

Can-do attitude

Punctual

Well-presented

Excellent communication

Job description

We are delighted to be hiring for enthusiastic and dedicated Front of House Staff to join our friendly team here at The Hand and Flowers in Marlow.

At The Hand and Flowers, we are looking for professional and enthusiastic waiting staff to join our merry band of pirates. A smile and a can-do attitude go a long way, the rest we can teach.

You will be able to ensure all our guests receive exceptional service from the moment they arrive until their departure. Your responsibilities will include managing guest interactions and maintaining a welcoming atmosphere in our 2 Michelin Star pub.

Working with us has some pretty great perks! From competitive salaries, annual staff parties and opportunities to work at National Events alongside Tom Kerridge. We really do believe that our people define our entire business and we pride ourselves on helping individuals strive throughout their career.

Waiting Staff Benefits:

• Unrivalled opportunities for progression in a Michelin Star business.
• Recommend a friend scheme with great bonuses per referral
• Exclusive access to our discounts platform including off restaurants, gym membership, online shopping and technology.
• Complimentary staff meals.
• Discount across all Tom Kerridge businesses

Waiting Staff Responsibilities include:

• Provide exceptional customer service to our guests.
• Follow all procedures, maintaining our high standards.
• Ensuring all areas are kept clean and tidy to promote a safe working environment at all times.
• Co-operate with all staff and management to provide a smooth and efficient service
• Attend and participate in briefings and other meetings as scheduled

Waiting Staff Requirements:

• Must have a “can do attitude,” be able to multi-task and be well presented
• Be punctual, focused, well organised, reliable and have a positive attitude
• The ability to work a variety of shifts
• Excellent communication skills to engage with guests and team members positively.
• A proactive attitude towards guest services, demonstrating a commitment to providing an outstanding experience.

“Working in hospitality is a way of life. At the top level it’s hard work, but the rewards you can get out of it are huge. It’s not just a job, but the chance to learn new skills, travel the world, meet amazing people and be involved in amazing events, for us, it’s a long-term career. Come and join our pirate ship!”

Duties

• Greet and welcome guests as they arrive, providing a friendly and professional first impression.
• Manage reservations and seating arrangements efficiently to optimise guest flow.
• Assist with food preparation and ensure adherence to food safety standards.
• Provide excellent guest services by addressing inquiries and resolving any issues promptly.
• Perform basic maths tasks for processing payments and handling cash transactions accurately.
• Promote menu items through effective upselling techniques to enhance the dining experience.
• Maintain cleanliness and organisation of the front of house area, including dining spaces and waiting areas.
• Collaborate with kitchen staff to ensure timely service and high-quality food delivery.

Experience

• Previous experience in a restaurant or hospitality environment is desirable but not essential.
• Strong time management skills to handle multiple tasks effectively in a fast-paced setting.
• Knowledge of culinary practices and food safety regulations is an advantage.

Join us in creating memorable experiences for our guests while working in a dynamic team environment!