Server/Waiter/Waitress

The Hero - Restaurant; City of Westminster; On-site; GBP 14,445 - 20,573; Full time

Benefits offered by this job

50% off meals

Tips weekly

Benefits platform

Wellbeing support

Overnight stay after 1 year

Stream access

Referral scheme

Staff meals on shift

Career progression

Job summary

The Hero - Restaurant in West London is seeking experienced waiting staff who are customer-focused and ready to join our waiting team in a high-end neighbourhood venue.

Starting at £12.71 per hour plus service charge, you’ll deliver exceptional service, work closely with a dynamic team and enjoy a range of benefits designed to support your wellbeing and career progression.

Our people enjoy staff meals on shift, discounts, wellbeing support, and opportunities to grow with us.

Qualifications

• Experience in hospitality and customer service.
• Ability to work in a fast-paced, high-end environment.
• Willing to deliver exceptional guest experiences.

Responsibilities

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Have food and drink knowledge; understand the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.

Job description

Overview

We’re looking for experienced, customer-focused waiting staff to join our waiting team for a high-end neighbourhood restaurant in West London.

If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

Compensation

• Salary - Starting at £12.71 per hour + Service charge

What’s in it for you as Waiting Team Member

• 50% off food and drink in our pubs for a table of up to 4 people.
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.

Responsibilities (Front of House)

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Have food and drink knowledge; understand the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
• Collaborative teamwork; work closely with kitchen staff, bartenders and other team members to ensure efficient service.

About you, our new Waiting Team Member

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Previous experience in a high-end and high-volume establishment is highly advantageous.

About Us

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed.

Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.

At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.