Waiter/Waitress

Hyatt Regency Dfw; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Headspace membership

50% discount on food and beverages

Continuous learning and development

Job summary

Hyatt Regency London - The Churchill in London is seeking a Waiter/Waitress to provide exemplary food and beverage service in a luxury setting. You will learn menu details, greet guests, and deliver memorable dining experiences with a professional, guest-focused approach.

Ideal candidates are passionate about hospitality, possess strong communication skills, and thrive in a fast-paced environment while collaborating with colleagues to maintain top service standards.

Qualifications

• Excellent communication and guest service orientation.
• Positive attitude, professional approach and strong teamwork.
• Ability to multi-task in a fast-paced luxury hospitality setting.

Responsibilities

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Develop knowledge of menu items and hotel offerings to confidently assist guests.
• Build genuine connections and anticipate guests' needs to exceed expectations.
• Respond professionally to guest inquiries and resolve issues with care.
• Support revenue growth by recommending menu specialties and dining experiences.
• Maintain high standards of cleanliness and presentation in restaurant and bar areas.
• Collaborate with hotel colleagues to ensure a seamless guest journey.
• Uphold Hyatt’s service standards and values within the team.

Skills

Communication skills

Team player

Attention to detail

Hospitality mindset

Guest service

Tools

POS systems

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.

The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.

Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.

Duties and responsibilities related to the Waiter/Waitress role

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Develop a strong knowledge of menu items, drinks and hotel offerings to confidently assist and advise guests.
• Build genuine connections with guests, ensuring their needs are anticipated and exceeded throughout their visit.
• Respond professionally to guest enquiries and concerns, resolving issues with care and efficiency.
• Support revenue growth by recommending menu specialties, beverages and additional dining experiences.
• Maintain high standards of cleanliness, presentation and operational readiness within the restaurant and bar areas.
• Work collaboratively with colleagues across the hotel to ensure a seamless guest journey.
• Contribute to a positive team culture while upholding Hyatt’s service standards and values.

About you

We are looking for a passionate and guest-focused hospitality professional who enjoys creating memorable experiences. Previous experience in a restaurant, bar or hotel food and beverage environment is advantageous, although a positive attitude, excellent communication skills and a genuine desire to provide outstanding service are essential. You will be a team player with a professional approach, strong attention to detail and the ability to thrive in a fast-paced luxury hospitality setting.

Benefits you will enjoy as a Waiter/Waitress

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Hyatt Regency London - The Churchill | London , ENG , GB