Waiter/ess - PT

Hyatt Hotels Corporation; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Free monthly massages

Access to the hotel gym

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Job summary

Andaz London Liverpool Street, part of Hyatt Hotels Corporation, seeks a professional waiter/ess to deliver personalised service in a five-star setting. You will manage food and beverage service, upsell items, and maintain brand standards across all guest touchpoints.

Applicants should bring experience in premium hospitality, excellent communication, and a calm, friendly demeanor to thrive in a fast-paced environment. Benefits include Hyatt employee perks and ongoing development opportunities.

Qualifications

• Previous experience in waiter/food and beverage roles in premium hotel or restaurant.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with professionalism.

Responsibilities

• Adhere to Cafe Bar standards and menus.
• Take orders from guests in a professional manner.
• Maintain knowledge of all hotel outlets and upsell where appropriate.
• Handle cash/float accurately and report discrepancies.
• Follow opening/closing standards and teamwork across dining staff.
• Ensure guest checks are presented and paid correctly.

Skills

Waiter/Waitress experience

Hospitality service

POS system knowledge

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.

The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Waiter/ess role

• To be fully aware of and adhere to Lady Abercorn’s Cafe Bar standards at all times.
• To have full knowledge of food and drink menus.
• Keeping the bar stocked by replacing empty bottles and kegs of beer
• To be responsible for any float issued to you and ensure it is returned counted and correct to the cashier at the end of your shift.
• To treat all members of our team with a professional and friendly manner.
• To follow set sequence of service and service standards, upselling and making food and drink recommendations where appropriate.
• To take all orders from guests in a professional manner
• To follow set cleaning, opening and closing standards as specified.
• To have full knowledge of all Andaz Hotel and to promote it in a positive manner to all guests.
• To report all guest complaints and concerns to the floor manager on duty immediately and follow up where required.
• To ensure proper care of furniture and equipment, reporting any breakages or maintenance requirements to the management.
• To have full working knowledge of the micros ordering system.
• To take responsibility for the presentation and payment of a guest check.
• To work as a team member and assist in building an efficient team by taking an active interest in our department. This includes communicating effectively between other waiters, runners and management.
• To have full knowledge of opening and closing times, to follow correct timings with regard to last orders for alcohol. (To ensure last food orders are taken in good time).

About you

Previous experience in a waiter, food and beverage, or hospitality role within a premium hotel or restaurant environment is preferred. You have excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest experiences. You are well organised, able to work efficiently in a fast-paced environment, and maintain a positive and professional attitude under pressure. Knowledge of food and beverage service standards is an advantage, and you are confident using point-of-sale systems and standard computer applications. Above all, you are a team player who takes pride in providing warm, attentive, and personalised service to every guest.

Benefits you will enjoy as a Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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