Waiter/ess - PT

Hyatt Hotels Corporation; Liverpool; Híbrido; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary nights

Discounted hotel stays

Free massages

Gym access

Meals on duty

Uniform provided

Headspace access

Dining discount

Career development

Descripción de la vacante

Andaz London Liverpool Street is seeking a dedicated Waiter/ess to uphold the premium service standards in a fast-paced, five-star hotel environment. You will be responsible for taking orders, upselling by recommending dishes and drinks, and ensuring guests have an exceptional experience throughout their visit.

You should be well organized, with excellent communication skills and a genuine passion for delivering warm, personalized service.

Formación

• Previous experience in a waiter, food & beverage, or hospitality role within a premium hotel or restaurant environment is preferred.
• Excellent communication and interpersonal skills with a genuine passion for guest experiences.
• Well organized, able to work efficiently in a fast-paced environment, and maintain a positive attitude under pressure.

Responsabilidades

• Adhere to Lady Abercorn’s Cafe Bar standards at all times.
• Know food and drink menus and upsell where appropriate.
• Keep the bar stocked by replacing empty bottles and kegs of beer.
• Manage floats carefully and return counted cash to the cashier at shift end.
• Maintain professional and friendly behavior with team members.
• Take orders from guests in a professional manner.
• Follow set cleaning, opening and closing standards.
• Promote Andaz Hotel positively to guests.
• Report guest complaints to the floor manager promptly.

Conocimientos

Customer service

Communication

Teamwork

POS systems

Herramientas

POS systems

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.

The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Waiter/ess role

• To be fully aware of and adhere to Lady Abercorn’s Cafe Bar standards at all times.
• To have full knowledge of food and drink menus.
• Keeping the bar stocked by replacing empty bottles and kegs of beer
• To be responsible for any float issued to you and ensure it is returned counted and correct to the cashier at the end of your shift.
• To treat all members of our team with a professional and friendly manner.
• To follow set sequence of service and service standards, upselling and making food and drink recommendations where appropriate.
• To take all orders from guests in a professional manner
• To follow set cleaning, opening and closing standards as specified.
• To have full knowledge of all Andaz Hotel and to promote it in a positive manner to all guests.
• To report all guest complaints and concerns to the floor manager on duty immediately and follow up where required.
• To ensure proper care of furniture and equipment, reporting any breakages or maintenance requirements to the management.
• To have full working knowledge of the micros ordering system.
• To take responsibility for the presentation and payment of a guest check.
• To work as a team member and assist in building an efficient team by taking an active interest in our department. This includes communicating effectively between other waiters, runners and management.
• To have full knowledge of opening and closing times, to follow correct timings with regard to last orders for alcohol. (To ensure last food orders are taken in good time).

About you

Previous experience in a waiter, food and beverage, or hospitality role within a premium hotel or restaurant environment is preferred. You have excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest experiences. You are well organised, able to work efficiently in a fast-paced environment, and maintain a positive and professional attitude under pressure. Knowledge of food and beverage service standards is an advantage, and you are confident using point-of-sale systems and standard computer applications. Above all, you are a team player who takes pride in providing warm, attentive, and personalised service to every guest.

Benefits you will enjoy as a Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.