Waiter/Waitress

The Sloane Club; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

The Sloane Club is seeking a guest-focused restaurant professional to join its team. You will deliver food and beverages, maintain a high standard of hospitality and work closely with Reception, Sommeliers and Kitchen to ensure a seamless guest experience.

You will run a station across breakfast, lunch and dinner shifts, manage orders and payments on Oracle, and uphold cleanliness and presentation while promoting the club’s dining offering in a professional manner.

Qualifications

• Provide guest-focused service in restaurant and hotel settings.
• Maintain knowledge of restaurant and wine offerings and overall operations.
• Demonstrate professionalism and attentiveness in all guest interactions.

Responsibilities

• Deliver food dishes and drinks to guests following department SOPs.
• Be attentive, friendly and professional at all times.
• Help create a positive and lasting guest experience.
• Work as part of a close team with Reception, Sommeliers & Kitchen.
• Have a competent knowledge of the restaurant and hotel.
• Lead by example at all times.

Skills

Customer service

Teamwork

Attention to detail

Professionalism

Tools

Oracle POS

Job description

You will be responsible for participating in all activities of the Restaurant, contribute to the smooth running and ensuring the highest levels of guest service

Main Responsibilities:

• Deliver food dishes and drinks to our guests following the department SOP’s


• Be attentive, friendly and professional at all times


• Help create a positive and lasting guest experience


• Work as part of a close team and with other departments (Reception, Sommeliers & Kitchen)


• Have a competent level of knowledge, both of the restaurant and hotel


• Leading by example all the times

Main Duties:

• Run a station during the breakfast, lunch and dinner


• Operation of the restaurant or different area of the hotel, including the taking of all orders, service of all food and drinks, preparation and payments of bills on Oracle


• Ensure that your station is clean and presentable throughout the opening times of the restaurant


• Ensure that all crockery, cutlery and any other objects needed for service are prepared and available


• Be personally responsible for your section maintaining timing of food and managing your time between tables


• Liaise with the kitchen on order taking and stock levels and any special requests


• Deliver a high, consistent level of service


• Promote the restaurant and the Club as appropriate in a professional and subtle way


• To have a thorough knowledge of the restaurant menus and wine offering

Compensation: To be discussed