In Room Dining Waiter/ess

Park Hyatt; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights a year across‑

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Global Hyatt career opportunities

Employee wellbeing programs

Job summary

Park Hyatt London River Thames seeks a courteous In Room Dining Waiter/ess to deliver impeccable service in a luxury setting. You will take room service orders, ensure accuracy, and fulfil guest preferences with polish and professionalism.

You will work closely with other hotel teams to guarantee smooth operations, maintain high presentation standards, and uphold safety protocols in a fast-paced environment.

Qualifications

• Previous experience in a luxury environment within hospitality.
• Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Responsibilities

• Take and process room service orders accurately and efficiently, noting guest preferences and special requests.
• Deliver food and beverages to guest rooms promptly and professionally, maintaining presentation and etiquette.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to departmental SOPs to uphold service levels.
• Ensure compliance with food safety and health and safety regulations.

Skills

Interpersonal skills

Communication skills

Job description

Organization- Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the In Room Dining Waiter/ess role

• Take and process room service orders accurately and efficiently, ensuring all guest preferences and special requests are noted and fulfilled.
• Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.
• Work closely with other hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to departmental standard operating procedures to uphold service levels.
• Ensure compliance with food safety and health and safety regulations.

About You

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits you will enjoy as a In Room Dining Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
• At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
• With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
• At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.