Waiter/ess

The Red Carnation Hotel Collection; Camden Town; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

OTE £30,000 per annum

Holiday allowance 28–36 days

Free meals on duty

L&D programmes (80+ courses)

Volunteer days

Employee Assistance Programme

Staff social events

Uniform and dry-cleaning provided

Cycle to work scheme

Food & beverage discounts 50%

Discounted accommodation rates

Job summary

The Red Carnation Hotel Collection in Bloomsbury, London, seeks a waiter to join our luxury hotel team, delivering exceptional guest service, taking orders, and ensuring flawless table presentation in a high-end setting.

This permanent full-time role offers 5-day weeks, shifts mainly 3pm–1:30am, £30,000 OTE per year plus benefits, and extensive development opportunities through our award-winning Learning & Development programs.

Qualifications

• Excellent customer service skills.
• Interpersonal skills and ability to engage with guests.
• Attention to detail and high standards of presentation.

Responsibilities

• Take food and beverage orders accurately and communicate requests to kitchen and bar.
• Be fully familiar with menu items to offer informed recommendations.
• Ensure tables are cleaned and set up to the highest standards throughout service.
• Engage with guests to provide attentive, memorable service.
• Maintain cleanliness and hygiene in food service areas.

Skills

Customer service

Interpersonal skills

Attention to detail

Job description

Waiter/ess ***luxury hotel***

What's in it for you from day one:

• £30,000 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.

What's in it later:

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for a Waiter to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the Restaurant Manager.

Location: Bloomsbury, London

Employment type: Permanent Full-Time

Working pattern: 5 working days per week, shift based (mainly between 3pm and 1.30am)

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Montague on the Gardens Hotel is a four-star deluxe hotel located in the heart of London's elegant Bloomsbury. This Georgian townhouse features 100 individually designed bedrooms and suites, a Leopard Bar, the Blue Door Bistro restaurant, a wood deck terrace and several function rooms. It is famous for al-fresco dining, including an alpine themed Ski Lodge in the winter and a Hawaiian Beach Bar in the summer.

Key Responsibilities of a Waiter:

• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?

• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or fine dining setting.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK.