Room Service Waiter

The Red Carnation Hotel Collection; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Meal on duty

Holiday allowance

L&D programmes

Volunteer days

Employee assistance

Uniform provided

Job summary

The Red Carnation Hotel Collection is seeking a professional Room Service Waiter for The Rubens at the Palace in London. You will deliver seamless in‑room dining with discretion, ensuring guest preferences are understood and service standards are impeccable.

You will be rewarded with a £35,000 OTE per annum, generous holiday entitlement, meals on duty, and strong development opportunities across our growing luxury portfolio.

Qualifications

• Experience in room service or luxury hotel setting preferred.
• Excellent communication and presentation.
• Ability to work independently while being part of a team.

Responsibilities

• Deliver food and beverages to guest rooms promptly and courteously.
• Accurately take in‑room dining orders and communicate guest preferences to the kitchen.
• Present and set up trays in guest rooms to a high standard.
• Respond to guest requests professionally and anticipate needs.
• Collect trays and maintain hygiene and cleanliness in corridors.

Skills

Strong communication

Organisational skills

Attention to detail

Hospitality mindset

Independent worker

Job description

Room Service Waiter ***Luxury Hotel***

What's in it for you from day one:

• £35,000 OTE per annum plus other exciting perks & benefits!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.

What's in it for you later:

• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

We are seeking a professional and service-driven Room Service Waiter to join our exceptional team at our hotel. If you take pride in creating seamless, personalised in-room dining experiences and enjoy working in a fast-paced, guest-focused environment.

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Key Responsibilities of a Room Service Waiter:

• Deliver food and beverages to guest rooms promptly, courteously, and in line with hotel standards.
• Accurately take in-room dining orders, ensuring any guest preferences or allergies are clearly communicated to the kitchen.
• Present and set up trays or trolleys in guest rooms to a high standard, ensuring a polished, elegant service.
• Respond to guest requests efficiently and professionally, anticipating their needs whenever possible.
• Collect trays and trolleys from rooms in a timely manner, maintaining discretion and cleanliness in corridors.
• Ensure compliance with hygiene, safety, and hotel service standards at all times.

What are we looking for?

• A passion for hospitality and delivering discreet, high-end service.
• Strong communication and organisational skills.
• Attention to detail, with a focus on presentation and guest satisfaction.
• Ability to work independently while remaining a key part of the team.
• Previous experience in room service or a similar position in a luxury hotel environment is preferred.

What’s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.