Head Housekeeper

The Red Carnation Hotel Collection; City of Westminster; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Holiday allowance 28–36 days

Nutritious meals on duty

L&D programmes with 80+ courses

Volunteer days

Employee Assistance Programme

Tea parties and social events

Discounted hotel rates

Job summary

The Red Carnation Hotel Collection is seeking a hands-on Head Housekeeper for Hotel 41 in London, Victoria. This 5-star boutique hotel leadership role focuses on maintaining exceptional standards across bedrooms, public areas and back-of-house spaces while developing the team.

You will manage stock, budgets and safety, lead by example, and promote sustainability and guest-centric service. The role offers strong development opportunities within a renowned hospitality group.

Qualifications

• Experience as Assistant Head Housekeeper or Head Housekeeper in four- or five-star hotels.
• Excellent written and verbal communication skills.
• Confident, hands-on leader who motivates colleagues and keeps guests at heart of decisions.

Responsibilities

• Lead housekeeping operations and monitor quality across bedrooms, public areas and back-of-house spaces.
• Develop colleagues through briefings, training, one-to-ones and recognition.
• Oversee stock, linen control, cleaning, budgets and cost management.
• Collaborate across the hotel to preserve character and sustainability.

Skills

Leadership

Attention to detail

Communication

Job description

Head Housekeeper ***5-Star Boutique Hotel in London, Victoria***

What's in it for you from day one:

• £45,000 OTE per annum, plus other exciting perks and benefits!
• Holiday allowance starting at 28 days, increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award-winning L&D programmes, with over 80 individual courses, from foundation to leadership skills.
• Excellent development opportunities, with 80% of our managers being home-grown.
• Two paid volunteering days each year.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.

What's in it for you later:

• Hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid and enhanced paternity pay of two weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Cross-departmental training within your property.
• 50% off food and 25% off beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa.

The Opportunity

This is a hands-on leadership role where your eye for detail, care for people and pride in exceptional standards will make a visible difference every day. The original role brief places you at the heart of the Housekeeping operation, helping lead the department, develop colleagues, monitor guest satisfaction and maintain the quality of bedrooms, public areas and back-of-house spaces. This position will be reporting into the Executive Housekeeper.

Location:

Hotel 41

Employment type:

Full time

Working pattern:

To be discussed at interview

What you'll be doing:

You’ll take a visible, hands‑on role in the smooth day-to-day running of Housekeeping, setting and monitoring quality standards across bedrooms, public areas and back-of-house spaces while creating the attentive, personalised experience our guests remember. You’ll support and develop colleagues through clear briefings, training, one-to-ones and meaningful recognition, building a close-knit team where knowledge is shared, individual contributions are valued and success is achieved together.

Alongside maintaining exceptional cleanliness and presentation, you’ll oversee stock and linen control, planned cleaning, refurbishments and maintenance requirements, departmental costs and budgets, rotas and people administration, supplier relationships and health and safety. You’ll collaborate across the hotel to preserve its individual character and immaculate surroundings, combining operational discipline with kindness, genuine hospitality and thoughtful attention to detail. You’ll also promote greener ways of working by reducing waste and energy consumption within the department.

What we're looking For:

We’re looking for someone with previous experience as an Assistant Head Housekeeper or Head Housekeeper within a four- or five-star hotel, together with excellent written and verbal communication skills. You’ll be a confident, hands‑on leader who enjoys being part of the operation, develops and motivates colleagues and keeps the guest at the heart of every decision.

You’ll bring an exceptional eye for detail, strong organisation and the ability to balance quality with budgets, stock, suppliers, maintenance and safety requirements. Just as importantly, you’ll treat guests and colleagues with dignity and care, share your knowledge generously and take pride in creating an environment where people can learn, contribute and deliver memorable stays together.

About Us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020 and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

Hotel 41 is a prestigious Forbes Five Star boutique luxury hotel. This resident only hotel has 28 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.