Food & Beverage Assistant

The Red Carnation Hotel Collection; City of Westminster; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

OTE £32,436.80 per annum

Holiday allowance 28–36 days

Free meals on duty

Recommend a friend bonus up to £600

Royal L&D programmes

Volunteer days

Employee Assistance Programme

Staff events and socials

Discounts at hotel outlets

Job summary

The Red Carnation Hotel Collection is seeking a Food & Beverage Assistant for Hotel 41, a luxury property known for exceptional guest experiences. You will play a key role in delivering high-quality service, maintaining dining areas, and supporting reservations and in-house communications to ensure flawless guest satisfaction.

Applicants should bring a passion for hospitality, strong customer service skills, and the ability to work effectively in a team across departments; full-time, on-site,

Qualifications

• Experience in luxury hotel or high-end restaurant preferred.
• Excellent customer service and interpersonal skills.
• Attention to detail and ability to work well under pressure.

Responsibilities

• Create memorable experiences for guests with high attention to detail.
• Be familiar with all menus and products available.
• Clean and set up tables.
• Take orders and ensure timely service.
• Maintain highest standards of cleanliness and hygiene in food service areas.
• Assist with in-house calls and reservations per company standards.

Job description

Food & Beverage Assistant ***Luxury hotel***

What’s in it for you from day one:

• £32,436.80 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.

What's in it for you later:

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for a Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Esin Turhan.

Location: Hotel 41

Employment type: Full-time, permanent

Working pattern: 5 days across the week.

What you'll be doing:

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.

What we're looking for:

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
• A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

Hotel 41 is a prestigious Forbes Five Star boutique luxury hotel. This resident only hotel has 30 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.