Waiter

Poolhouse Global Ltd; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A new social entertainment venue in London is seeking a Waiter to deliver memorable guest experiences through warm service and attention to detail. In this role, you will take orders, ensure timely delivery, and maintain a clean workspace. Ideal candidates will be team players with strong communication skills and a welcoming personality. This position offers an exciting opportunity to grow within the company in a dynamic environment, with various employee benefits including free meals and an employee rewards scheme.

Benefits

Employee ‘Success Share Scheme’

Free Health Assured EAP membership

Perks and Discounts platform

£100 Monthly Employee rewards

Paid volunteer day for a charity of your choice

Free nutritious meals at work

A Duvet Day Allowance

Birthdays off

Qualifications

• Must be comfortable using digital ordering and payment systems.
• Willingness to learn, grow, and take feedback positively.
• Committed to hygiene, safety, and service standards.

Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience.
• Take food and drink orders with accuracy, efficiency, and style.
• Ensure prompt delivery of items and check back at the right moments.
• Operate POS and handheld ordering devices with ease.
• Support team members during busy periods.

Skills

Confident, warm, and approachable personality

Strong communication skills

Attention to detail

Calm under pressure

Team player

Job description

Description

Be part of something special from the start! We're recruiting now for this exciting role, with a planned start date in January 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture.

What This Role Is Here To Do (Role Purpose)

This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.

What Success Looks Like

• Guests feel seen, welcomed, and genuinely looked after
• Service is slick, friendly, and consistently on-brand
• Food and drinks are delivered accurately and efficiently
• The space is always clean, calm, and guest-ready
• You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy
• You contribute positively to team culture and performance

Where This Role Can Take You

With experience and development, this role could grow into :

• Supervisor
• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values :

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience
• Take food and drink orders with accuracy, efficiency, and style
• Make recommendations confidently and upsell where appropriate
• Ensure prompt delivery of items and check back at the right moments
• Clear and reset tables with speed and attention to hygiene standards
• Operate POS and handheld ordering devices with ease
• Keep your section clean, tidy, and guest-ready at all times
• Communicate clearly with the kitchen, bar, and floor teams
• Be proactive in solving guest queries or issues with a calm, can-do attitude
• Support team members during busy periods or shift changes
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism

Skills, Knowledge and Expertise

• Confident, warm, and approachable personality
• Great listener with strong communication skills
• Excellent attention to detail
• Quick on your feet and calm under pressure
• Comfortable using digital ordering and payment systems
• Willingness to learn, grow, and take feedback positively
• Strong team player who thrives in a busy, high-energy environment
• Committed to hygiene, safety, and service standards

Benefits

• Employee ‘Success Share Scheme’
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials

Poolhouse is revolutionising social entertainment

Poolhouse blends the timeless charm of pool with state-of-the‑art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.