VW Service Advisor – Birmingham | £28k+£6k Bonus | 31 Days Holiday

Johnsons Cars Limited; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

£28,000 basic salary (depending on exp

£6,000 bonus

31 days holiday

Birthday off - paid day

Company pension scheme

Staff discounts on vehicles, servicing

Dentist on Demand access

Industry leading training

Job summary

Johnsons Cars in Birmingham is seeking an experienced Service Advisor for our Volkswagen dealership. You will deliver exceptional aftersales service, book in vehicles, plan workshop workloads and provide clear estimates to customers.

The role requires proven experience in automotive service advisory, strong communication skills, and a customer-focused approach. A full UK driving licence is essential, with opportunities for career progression within a reputable dealer group.

Qualifications

• Previous experience as a Service Advisor within the automotive industry (essential)
• Strong communication skills, face-to-face and on the phone
• Target-driven with ability to maximise sales opportunities
• Excellent organisational skills in a fast-paced environment
• Professional, customer-focused approach
• Full UK driving licence

Responsibilities

• Delivering exceptional customer service at every stage of the aftersales journey
• Booking in vehicles, scheduling work, and managing workshop diaries
• Providing accurate estimates for servicing and repairs, including timescales and costs
• Keeping customers fully informed with clear and timely updates
• Promoting additional products, services, parts and accessories where appropriate
• Ensuring all customer expectations are met and exceeded

Skills

Service Advisor experience

Job description

Johnsons Cars in Birmingham is seeking an experienced Service Advisor for our Volkswagen dealership. You will deliver exceptional aftersales service, book in vehicles, plan workshop workloads and provide clear estimates to customers.

The role requires proven experience in automotive service advisory, strong communication skills, and a customer-focused approach. A full UK driving licence is essential, with opportunities for career progression within a reputable dealer group.