Customer-Focused Service Advisor | 33 Days Leave

Group 1 Automotive; Altrincham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave including bank ho

Exclusive retail discounts

Car discounts and servicing offers

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare

Volunteer day paid

Share purchase plan

Refer a friend bonus

Training and development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Altrincham site. You will be the main point of contact for customers, coordinating vehicle repairs and communicating progress with clarity.

The role offers learning opportunities across brands within a global automotive group and potential progression. You will greet customers, promote additional services, schedule appointments, and maintain accurate records.

Qualifications

• Excellent communication skills for engaging customers and colleagues.
• Proven track record in delivering customer service.
• Ability to identify customer needs and upsell services.

Responsibilities

• Warmly welcome customers and engage them professionally.
• Keep customers informed on repair progress for transparency.
• Develop product knowledge through manufacturer-led training.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Altrincham site. You will be the main point of contact for customers, coordinating vehicle repairs and communicating progress with clarity.

The role offers learning opportunities across brands within a global automotive group and potential progression. You will greet customers, promote additional services, schedule appointments, and maintain accurate records.