VP Operations | Post-Acquisition Execution Leader

OneDome; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Equity/LTI

Job summary

OneDome is seeking a VP of Operations based in London to industrialise execution across post-acquisition platforms, drive up completion rates, and align cross-functional teams with a clear operating cadence.

You will build the operating model, own end-to-end completion performance, manage partner operations at scale, and partner with Product/Tech/Data to de-risk operations while maintaining risk controls and a culture of pace and accountability.

Qualifications

• 3–5 years of demonstrable operations leadership (COO/VP Ops/Head of Operations) in a fintech start-up/scale-up.
• Proven post-acquisition integration leadership: simplifying multi-entity operating models and improving execution metrics.
• Deep experience running multi-party delivery models reliant on external partners, with rigorous performance management.
• Strong data fluency: uses funnel, operational and financial metrics to prioritise work, diagnose issues and make trade-offs.
• Demonstrated ability to build cadence, accountability and pace in fast-moving, ambiguous scale-up environments.

Responsibilities

• Build and run the operating model: forums, governance, decision rights, OKRs/KPIs and cross-functional rituals that connect strategy to day-to-day delivery.
• Lead post-acquisition integration: align processes, tooling, handoffs and incentives across acquired entities and the ‘mothership’ while protecting business continuity.
• Own end-to-end completion performance: reduce friction and time-to-complete across mortgage, conveyancing and ancillary services; improve customer certainty and unit economics.
• Drive partner operations at scale: set standards, SLAs and performance management across lenders, brokers, conveyancers, surveyors and other third parties.
• Partner with Product/Tech/Data to prioritise automation and workflow tooling that de-risks operations, increases transparency, and surfaces issues early.
• Strengthen operational risk: embed controls and auditability into operational processes, working closely with specialist risk/compliance functions to protect brand trust.
• Build a high-performing operations organisation: structure teams, hire/coach leaders, create playbooks, and establish a culture of pace, detail and accountability.
• Create a continuous improvement engine: instrument processes, diagnose failure points with data, and run systematic improvement cycles.

Skills

Operations leadership

Post-acquisition integration

Multi-party delivery

Data fluency

Cadence and accountability

Job description

OneDome is seeking a VP of Operations based in London to industrialise execution across post-acquisition platforms, drive up completion rates, and align cross-functional teams with a clear operating cadence.

You will build the operating model, own end-to-end completion performance, manage partner operations at scale, and partner with Product/Tech/Data to de-risk operations while maintaining risk controls and a culture of pace and accountability.