Operations Director

Digital Waffle; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Digital Waffle, an AI-enabled property technology business, is hiring an Operations Director - Integrations to lead crucial operational functions. This role involves taking ownership of post-acquisition stabilisation and driving operational transformation across a growing portfolio.

The ideal candidate will have strong operational leadership experience within integrations and transformation, comfortable solving complex operational challenges within fast-paced environments with significant travel across the UK.

Qualifications

• Strong operational leadership experience within integrations, transformation, multi-site operations or acquisitive businesses.
• Experience leading hands-on operational change rather than purely reporting or programme oversight.
• Commercial and financial understanding with the ability to work closely against operational P&L performance.
• Experience building and managing high-performing operational teams.
• Comfortable operating in fast-moving, high-ambiguity environments.
• Strong stakeholder management skills across leadership teams and operational staff.

Responsibilities

• Lead and build the integrations function across a growing acquisition portfolio.
• Manage and develop a team of Integrations Managers, setting a highly hands-on operational culture.
• Take ownership of post-acquisition stabilisation across newly acquired businesses.
• Embed within businesses to understand workflows, operational challenges and inefficiencies first-hand.
• Drive operational transformation including process redesign and margin improvement.

Skills

Operational leadership experience

Transformation experience

Stakeholder management

P&L performance understanding

Ability to operate in ambiguity

Job description

A fast-scaling, AI-enabled property technology business is hiring an Operations Director - Integrations to lead one of the most critical functions within the company.

Backed by leading investors and growing rapidly through acquisition, the business is building a modern, technology-enabled platform across a fragmented industry. Integrations sit at the centre of that strategy, and this role will own the operational engine that turns acquired businesses into a unified, scalable group.

This is not a traditional programme management role. The business is looking for a highly operational leader who is comfortable being inside acquired companies, solving real operational problems and leading from the front.

Role:

Operations Director - Integrations

Location:

London (Moorgate) with extensive UK travel

Travel:

Typically 3 days per week onsite within acquired businesses

What you’ll be doing:

• Lead and build the integrations function across a growing acquisition portfolio
• Manage and develop a team of Integrations Managers, setting a highly hands‑on operational culture
• Take ownership of post‑acquisition stabilisation across newly acquired businesses
• Embed within businesses to understand workflows, operational challenges and inefficiencies first‑hand
• Drive operational transformation including process redesign, technology rollout and margin improvement
• Lead initiatives across systems consolidation, shared services and operational standardisation
• Work closely with finance and leadership teams to deliver target‑state operational and commercial outcomes
• Oversee supplier consolidation, workflow improvements and operational restructuring where required
• Continuously improve the integrations playbook as the business scales

What you’ll need:

• Strong operational leadership experience within integrations, transformation, multi‑site operations or acquisitive businesses
• Experience leading hands‑on operational change rather than purely reporting or programme oversight
• Commercial and financial understanding with the ability to work closely against operational P&L performance
• Experience building and managing high‑performing operational teams
• Comfortable operating in fast‑moving, high‑ambiguity environments
• Strong stakeholder management skills across leadership teams and operational staff
• Willingness to travel extensively across the UK and spend significant time onsite within businesses
• Experience within property, facilities, professional services or operationally complex service businesses is highly beneficial

This role would suit a highly operational leader who enjoys being close to the detail, solving complex integration challenges and building scalable operational systems within a fast‑growth environment.