VP, Global Service Excellence & Transformation

Equiniti; Greater London; On-site; GBP 100,000 - 150,000; Full time

Benefits offered by this job

Equiti Pension Plan – matches up to 10%

Long Term Incentive Plan

Employee Assistance Programme

Employee discounts through Equiti Wins Platform

Flexible Benefits Plan

29 days holiday + bank holidays

Learning & Development opportunities

Job summary

A leading fintech company in the United Kingdom seeks a Vice President of Operational Outcomes to enhance customer experience and streamline operations. You will design service excellence strategies, lead cross-functional projects, and promote operational agility. The ideal candidate will have a degree in HR or related fields and significant experience in operational excellence, preferably within financial services. This role offers competitive benefits including a strong pension plan and opportunities for personal development.

Qualifications

• Experience in operational excellence, preferably in financial services or fintech.
• Strong background in process improvement or transformation leadership.
• Ability to analyze service performance metrics for decision-making.

Responsibilities

• Design and implement global service excellence strategies.
• Lead cross-functional transformation projects.
• Promote a culture of continuous improvement and operational agility.
• Analyze services performance metrics to drive data-informed decisions.
• Coach teams on best practices in service quality.

Skills

Operational excellence

Service quality

Change management

Data-driven decision-making

Leadership of cross-functional teams

Education

Bachelor’s degree in HR, Organisational Development, Business or related field

Job description

A leading fintech company in the United Kingdom seeks a Vice President of Operational Outcomes to enhance customer experience and streamline operations. You will design service excellence strategies, lead cross-functional projects, and promote operational agility. The ideal candidate will have a degree in HR or related fields and significant experience in operational excellence, preferably within financial services. This role offers competitive benefits including a strong pension plan and opportunities for personal development.