Director, FS Customer Experience Transformation

Frog; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee wellbeing initiatives

Job summary

A leading consulting firm in the United Kingdom is seeking a dynamic Director to expand their Financial Services business through Customer Experience Transformation initiatives. The ideal candidate will possess profound consulting experience, especially in the insurance sector, and have a solid track record of leading complex transformation programmes. This senior leadership position offers the opportunity to work with major clients, drive innovation in customer service, and foster high-performing teams within an inclusive culture that values employee well-being.

Qualifications

• Experience within Big 4 is ideal.
• Strong understanding of market trends in insurance.
• Experience leading a sector-focused consultancy team.

Responsibilities

• Lead Service Transformation activities across FS clients.
• Create and deliver transformation strategies aligning with business goals.
• Lead complex programmes from inception to implementation.

Skills

Consulting experience

Deep sector expertise in FS

Strong knowledge of CRM platforms

Proven track record in transformation programmes

Industry leadership

Excellent interpersonal skills

Tools

Salesforce

Microsoft Dynamics

Google Dialogflow

Genesys

Job description

A leading consulting firm in the United Kingdom is seeking a dynamic Director to expand their Financial Services business through Customer Experience Transformation initiatives. The ideal candidate will possess profound consulting experience, especially in the insurance sector, and have a solid track record of leading complex transformation programmes. This senior leadership position offers the opportunity to work with major clients, drive innovation in customer service, and foster high-performing teams within an inclusive culture that values employee well-being.