Strategic OpEx & Transformation Leader

SmartRecruiters, Inc.; Nottingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension

Healthcare (Bupa)

Sharesave scheme

25 days annual leave

Job summary

Experian is a global data and technology company seeking an experienced Operational Excellence Leader to drive enterprise-wide change and improve customer experiences.

You will partner with senior leadership to shape and deliver portfolios of strategic transformation plans, spanning customer journeys, operating models, and technology. This is a high-impact role with a focus on sustained business benefits.

Qualifications

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.

Responsibilities

• Lead enterprise-wide transformation programmes aligned with strategic priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Deliver large-scale transformation programmes spanning customer journeys, operating models, processes, technology and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver Lean projects from diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Act as an internal consultant providing expert guidance on complex challenges.

Skills

Lean Six Sigma Black Belt

Operational Excellence

Continuous Improvement

Stakeholder influence

Storytelling

Job description

Experian is a global data and technology company seeking an experienced Operational Excellence Leader to drive enterprise-wide change and improve customer experiences.

You will partner with senior leadership to shape and deliver portfolios of strategic transformation plans, spanning customer journeys, operating models, and technology. This is a high-impact role with a focus on sustained business benefits.