Chief Customer Growth & Partnerships

provenance.org; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Provenance is seeking a commercial leader to grow our AI Growth proposition and drive revenue from partnerships with enterprise retailers and brands. You will own onboarding through renewal and expansion, guiding a team of Customer Success Managers and Brand Partnerships and Marketing managers to deliver measurable ROI.

You will stay closely aligned with customers to turn feedback into product and GTM insights, and you will be measured on new revenue, revenue retention, and expansion with key

Qualifications

• Experience managing enterprise retail clients with proven commercial acumen in CS/growth roles.
• Understanding retailer language across marketing and growth use cases.
• Track record in renewals, expansion and new revenue generation, preferably in data/tech/AI.
• Experience line-managing Customer Success and Brand Sales managers.

Responsibilities

• Drive retention and growth across enterprise accounts; negotiate renewals and up-sell/cross-sell.
• Converting clients to AI Growth proposition and leading business reviews to show ROI.
• Lead and develop a team including 2 CSMs, Brand Partnerships Manager and Senior Marketing Manager.
• Capture customer feedback to influence product and GTM strategy and build case studies.

Skills

Commercial acumen

Enterprise client management

Leadership of CS teams

FMCG/Beauty industry knowledge

Job description

Provenance is seeking a commercial leader to grow our AI Growth proposition and drive revenue from partnerships with enterprise retailers and brands. You will own onboarding through renewal and expansion, guiding a team of Customer Success Managers and Brand Partnerships and Marketing managers to deliver measurable ROI.

You will stay closely aligned with customers to turn feedback into product and GTM insights, and you will be measured on new revenue, revenue retention, and expansion with key