SVP, Global Customer Operations & Growth

Trustonic

Winnersh

Hybrid

GBP 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Hybrid working

Pension scheme

Private medical insurance

Income protection

Life insurance

Generous holiday policy

Global travel

Job summary

Trustonic is seeking an SVP, Customer Operations to join our Executive Team and lead the technical side of every customer relationship from first conversation to long-term partnership. You will report to the CEO and work with CRO, COO, and other senior leaders, guiding two VPs who run Sales Engineering, Implementation, Technical Account Management and Technical Support.

The role requires a collaborative, customer-first leader who can scale teams across regions, drive net revenue retention, and

Qualifications

Senior leadership experience in customer operations, technical support, delivery or customer success, ideally in B2B SaaS.
Experience growing teams across regions and time zones.
Experience collaborating with commercial teams to grow customer relationships and revenue.
Curiosity about complex technical solutions, and the confidence to shape them.
A structured, measured approach to setting goals and tracking progress.
An understanding of SaaS customer models and growth measures such as net revenue retention.
Experience with partner or OEM relationships would be a bonus.

Responsibilities

Shape company strategy and decisions as a member of the Executive Team.
Champion a joined-up customer experience, with technical and commercial teams working hand in glove.
Sponsor a Technical Account Management model that deepens relationships and opens up new opportunities with customers.
Set the direction for fast, high-quality onboarding and support that customers can rely on.
Develop your leaders and grow teams in new regions as we expand.