Strategic Partner Success Ops Leader

Deel; Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Protect Group seeks a Customer/Partner Success Operations Lead to design and own the end-to-end operations post-onboarding, from handover through renewal. You will build segmentation, a coverage model, a partner lifecycle, and the data health-score infrastructure to drive proactive account management.

You will also develop reporting cadences for executives and boards, run renewal forecasting, and own churn management with cross-functional interlocks across Sales, Product and Support.

Qualifications

• Excellent written and verbal English communication skills.
• 7+ years of experience building or running a partner/customer success ops function.
• Experience scaling operations in fast-growth B2B/platform businesses.

Responsibilities

• Design and own end-to-end Partner Success Operations post-onboarding to renewal.
• Build segmentation and coverage models for book-of-business allocation.
• Define partner lifecycle with stages, exit criteria, and ownership.
• Create and maintain operational playbooks for QBRs, check-ins, at-risk accounts, and CSAT/NPS.

Skills

Partner Success Operations

Segmentation modeling

Health score models

Forecasting & revenue planning

CS/CRM analytics platforms

Tools

CRM platforms

Analytics tools

Job description

Protect Group seeks a Customer/Partner Success Operations Lead to design and own the end-to-end operations post-onboarding, from handover through renewal. You will build segmentation, a coverage model, a partner lifecycle, and the data health-score infrastructure to drive proactive account management.

You will also develop reporting cadences for executives and boards, run renewal forecasting, and own churn management with cross-functional interlocks across Sales, Product and Support.