VP Experience Design - Payments Onboarding & Services

Aumni; Bournemouth; Vor Ort; GBP 120.000 - 180.000; Vollzeit

Zusammenfassung

J.P. Morgan is seeking a Vice President Experience Design in Payments Client Onboarding and Service (COS) to shape user experiences across our products. Lead strategically important initiatives, mentor designers, and champion inclusive design at scale.

You will guide end-to-end design for a colleague-facing platform that supports client payment lifecycles, focusing on accessibility, collaboration across teams, and data-informed decisions to improve front-to-back connectivity.

Qualifikationen

• Experience in user experience design or similar roles.
• Experience in managing and developing a design team.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Inclusive design and accessibility knowledge.

Aufgaben

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Provide direction, development and guidance for other designers within a globally distributed team.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

Kenntnisse

User experience design

Design team leadership

Wireframes & prototypes

Inclusive design & accessibility

North star frameworks

Technical literacy (APIs & microservs)

Jobbeschreibung

J.P. Morgan is seeking a Vice President Experience Design in Payments Client Onboarding and Service (COS) to shape user experiences across our products. Lead strategically important initiatives, mentor designers, and champion inclusive design at scale.

You will guide end-to-end design for a colleague-facing platform that supports client payment lifecycles, focusing on accessibility, collaboration across teams, and data-informed decisions to improve front-to-back connectivity.