Experience Design Vice President (COS)

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks a Vice President Experience Design in Payments Client Onboarding and Service (COS) to lead strategic UX initiatives across products, guide a global design team, and mentor junior designers.

You will champion inclusive design, create north-star representations, collaborate with cross-functional partners, and align user needs with business goals to deliver accessible, customer-centered experiences.

Qualifications

• Experience in user experience design or similar roles.
• Experience in managing and developing a design team.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Inclusive design and accessibility guidelines experience, with ability to apply diverse perspectives.
• Proven ability to develop transformational innovations and north-star representations to guide decisions.
• Strong understanding of client-side technologies, APIs, and the tech stack and their impact on UX.

Responsibilities

• Develop and execute design/research strategies for complex projects across product areas.
• Provide direction and mentorship for a globally distributed design team.
• Diagram service flows, wireframes, and prototype interactions and lead end-to-end design initiatives.
• Drive inclusive design practices and mentor junior designers to foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate UX into product development processes.
• Analyze market trends and user feedback to inform design decisions and optimize experiences across platforms.

Skills

UX design

Design leadership

Mentoring

Inclusive design

Accessibility guidelines

Storyboarding

Wireframing

Prototyping

Cross-functional collaboration

Strategic thinking

Executive stakeholder communication

UX research

North star representations

Tools

Figma

Prototype tools

Design systems

Accessibility testing tools

Job description

As a Vice President Experience Design in Payments Client Onboarding and Service (COS), you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will be working on a colleague facing technology platform that supports management of our clients Payment lifecycle.

We are building a centralized desktop for setup, maintenance, servicing, and operations activities to improve front to back organizational connectivity, enabling our teams to collaborate and seamlessly support our clients through a shared utility.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Provide direction, development and guidance for other designers within a globally distributed team
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Job Required qualifications, capabilities, and skills

• Experience or equivalent expertise in user experience design or similar roles
• Experience in managing and developing a design team
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience working with AI tooling, design concepts and deliverables is a plus