VP, Client & Account Services — Global Transformation Leader

NextGig; Greater London; In loco; GBP 110.000 - 180.000; Tempo pieno

Descrizione del lavoro

J.P. Morgan in London, United Kingdom, seeks a Vice President of Client Account Services to transform client experiences with innovative global solutions.

You will lead multi-project programs, coordinating with product development, operations, and technology teams to optimize client services and drive efficiency across our global operations. The role emphasizes strategic change management, stakeholder engagement, and delivering measurable improvements in client experience and operational

Competenze

• Proven experience in managing complex projects from inception to delivery in a senior leadership capacity.
• Strong stakeholder management skills with the ability to communicate effectively across diverse teams and levels of seniority.
• A strong analytical background with exceptional problem-solving abilities.
• Proficiency in PowerPoint to present compelling information clearly and succinctly.

Mansioni

• Spearheads reference data transformation projects and supports various strategic initiatives across the project lifecycle.
• Leads research on new projects, implements business process changes, and drives continuous improvement.
• Manages end-to-end delivery of complex projects and programs, collaborating closely with product development, operations, and technology teams.
• Defines requirements and implements scalable processes and solutions that align with our strategic goals.
• Conducts workshops and leads steering committees to foster a culture of innovation and excellence.
• Delivers best-in-class metrics to enhance organizational performance and enable effective decision-making.
• Reviews payment processes and controls to ensure compliance with global standards.
• Seeks opportunities for process optimization and risk mitigation.
• Cultivates and maintains robust relationships with stakeholders, effectively communicating project progress and gathering feedback to ensure stakeholder objectives are met.
• Develops and implements top-tier metrics meticulously crafted to enhance organizational performance and empower informed decision-making.

Conoscenze

Project management

Stakeholder engagement

Analytical thinking

Problem solving

Process optimization

Risk assessment

Communication (verbal & written)

Leadership

Change management

Metrics development

Descrizione del lavoro

J.P. Morgan in London, United Kingdom, seeks a Vice President of Client Account Services to transform client experiences with innovative global solutions.

You will lead multi-project programs, coordinating with product development, operations, and technology teams to optimize client services and drive efficiency across our global operations. The role emphasizes strategic change management, stakeholder engagement, and delivering measurable improvements in client experience and operational