EMEA Insurance Client Services VP – Strategic Lead

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

J.P. Morgan Asset Management is seeking a Vice President-level Client Account Manager focused on EMEA insurance clients. You will own service relationships, anticipate needs, and coordinate across cross-functional teams to deliver a superior client experience.

You will partner with Client Advisors, Investment and Product Specialists, managing complex client issues and driving continuous improvement in servicing and governance. Strong relationship skills and regulatory awareness are essential.

Qualifications

• Experience in institutional asset management or financial services client servicing.
• Proven ability to own complex client relationships or service outcomes.
• Strong relationship-management, communication, negotiation and influencing skills.
• Fluency in written and spoken English; proficiency in Microsoft Office.

Responsibilities

• Act as a key day-to-day service contact for a portfolio of EMEA insurance clients and their stakeholders.
• Understand each client’s business, operating model and servicing requirements and support across the firm.
• Deliver a high-quality client experience throughout onboarding, servicing and change activity.
• Coordinate with Client Advisors and product specialists to form an integrated client team.
• Work with Operations, Legal, Compliance, Risk and Product to meet client needs within the firm’s risk framework.
• Own complex client issues and drive timely resolution with minimal impact.
• Identify emerging client requirements and risks to enhance the client experience.
• Support onboarding and material client change activity including KYC and communications.
• Ensure regulatory and business changes are understood and communicated to clients.

Skills

Asset management

Relationship management

Client servicing

English fluency

Microsoft Office

Tools

CRM systems

Job description

J.P. Morgan Asset Management is seeking a Vice President-level Client Account Manager focused on EMEA insurance clients. You will own service relationships, anticipate needs, and coordinate across cross-functional teams to deliver a superior client experience.

You will partner with Client Advisors, Investment and Product Specialists, managing complex client issues and driving continuous improvement in servicing and governance. Strong relationship skills and regulatory awareness are essential.