Volunteer & Workforce Coordinator – Learning Systems

Britishrowing; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

7.5% employer pension contribution (3%

Eye care vouchers

Life assurance (x3 salary)

Cycle to work scheme

Free ROW Membership

Free Parking in Hammersmith

25 days holiday

Job summary

British Rowing is seeking a Volunteer & Workforce Development Coordinator to provide essential administrative and project management support for learning and workforce delivery operations. You will administer JustGo and RowHow (Moodle-based) to ensure courses and participants are managed efficiently, and that workforce registration data remains accurate.

You will help deliver high-quality volunteer qualifications and training, ensuring accessibility and inclusion across the board and upholding

Qualifications

• Highly organised with a keen eye for detail and accuracy.
• Confident user of digital platforms and MS Office; quick to learn new tools.
• Project management experience with strong planning and deadlines handling.
• Effective communicator with diverse stakeholders.
• Experience managing financial processes.

Responsibilities

• Manage Education TeamDesk and phone enquiries, ensuring timely responses, clear communication and a high standard of customer service.
• Support learners through their journey, from registration and course access through to completion and certification.
• Manage safeguarding training administration for volunteers, helping maximise course completion and certification.
• Administer and maintain British Rowing's learning and booking systems, including JustGo and RowHow.
• Set up online classrooms, learner accounts, joining instructions and tutor resources.
• Support course feedback and quality assurance processes, including QR codes and learner feedback tools.
• Coordinate the distribution of physical resources to tutors to support course delivery.
• Provide data and insight to support team planning, reporting and organisational KPIs.

Skills

Highly organised

MS Office

Project management

Communication

Financial processes

Problem solving

Safeguarding

Tools

JustGo

RowHow

Moodle

Job description

British Rowing is seeking a Volunteer & Workforce Development Coordinator to provide essential administrative and project management support for learning and workforce delivery operations. You will administer JustGo and RowHow (Moodle-based) to ensure courses and participants are managed efficiently, and that workforce registration data remains accurate.

You will help deliver high-quality volunteer qualifications and training, ensuring accessibility and inclusion across the board and upholding