Volunteer Support Manager

Macmillan Cancer Support; Aberford; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday plus flexible bank hol

Pension matched up to 7.5%

120+ learning and development offers

Flexible working patterns (compressed/

Holiday buying/selling, life insurance

Job summary

Macmillan Cancer Support is seeking an experienced Volunteering Support Manager to lead the operational delivery of our volunteering strategy. You will guide a multi-level team and ensure a positive, safe and inclusive experience for volunteers and Volunteer Managers.

You will develop and deliver a consistent support offer, oversee processes, and use data to drive continuous improvement. This role collaborates across teams and with the UK Forum to shape volunteer involvement.

Qualifications

• Experience leading, motivating and developing teams to deliver high-quality outcomes.
• Strong stakeholder management across a complex organisation.
• Experience of managing operational processes, systems and continuous improvement initiatives.
• Excellent planning and project management skills with ability to handle competing priorities.
• Strong communication, influencing and relationship-building skills.
• Experience using data and insight to monitor performance and inform decisions.
• Understanding of volunteer management or volunteer engagement best practice.
• Knowledge of equality, diversity and inclusion principles and embedding them into volunteering.

Responsibilities

• Lead and develop a high-performing team within Volunteering Support, fostering an inclusive culture.
• Provide exemplary people leadership, setting clear expectations and supporting development.
• Drive delivery of a high-quality volunteering support service for volunteers and volunteer managers.
• Allocate projects to the team to improve volunteering for volunteers and volunteer managers.
• Build strong relationships across Macmillan and with key partner teams.

Skills

Leadership

Stakeholder management

Project management

Communication

Data-informed decision making

Equality, diversity, inclusion

Budget management

Collaborative working

Job description

We’re looking for an experienced Volunteering Support Manager to lead the operational delivery of key areas of Macmillan’s volunteering strategy. You’ll provide strong and inclusive people leadership to a multi-level team, creating the clarity, support and environment they need to deliver high-quality services and projects for volunteers and Volunteer Managers.

You’ll lead the development and delivery of a consistent, responsive and effective volunteering support offer, ensuring Volunteer Managers have access to the guidance, resources and support they need to give volunteers a positive, safe and inclusive experience. You’ll oversee operational processes, systems and team performance, using data, insight and feedback to identify priorities and drive continuous improvement.

Working collaboratively across Macmillan, you’ll build strong relationships with teams including Supporter Care, Relationship Fundraising, to name a few. You’ll also lead the operational activity of our UK Forum, working with the Volunteer Chair to create meaningful opportunities for volunteers to influence and shape our work.

This is an opportunity to lead and develop a high-performing team while improving how volunteering support is delivered across Macmillan, helping to ensure volunteering is safe, inclusive, impactful and aligned with our organisational goals.

Key responsibilities

• Lead and develop a high-performing team within Volunteering Support, creating an inclusive and supportive culture where colleagues can thrive, grow and deliver outstanding results.
• Provide exemplary people leadership, setting clear expectations, supporting development, managing performance and wellbeing, and empowering team members to achieve their full potential.
• Drive the delivery of a high-quality volunteering support service, ensuring volunteers, volunteer managers and stakeholders receive consistent, responsive and effective support.
• Allocate projects to the team which improve volunteering for both volunteers and volunteer managers
• Build strong relationships across Macmillan

About you

The skills and experience we are looking for in the role are:

• Experience of leading, motivating and developing teams to deliver high-quality outcomes.
• Strong stakeholder management skills, with the ability to build effective relationships across a complex organisation.
• Experience of managing operational processes, systems and continuous improvement initiatives.
• Excellent planning and project management skills with the ability to manage competing priorities.
• Strong communication, influencing and relationship-building skills.
• Experience of using data and insight to monitor performance and inform decision-making.
• Understanding of volunteer management or volunteer engagement best practice.
• Knowledge of equality, diversity and inclusion principles and how these can be embedded into volunteering.
• Ability to work collaboratively and deliver results in a fast-paced environment.
• Experience of managing budgets and ensuring compliance with relevant policies and procedures.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.