Volunteer Support Manager (11284)

Macmillan Cancer Support; Greater London, Baildon, Glasgow; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension matched 7.5%

Learning & development offers

Flexible working hours

Holiday buy/sell scheme

Life insurance

Retail discounts

Job summary

Macmillan Cancer Support, based in London, is seeking an experienced Volunteering Support Manager to lead a multi-level team and deliver the volunteering strategy. You will ensure a positive, safe and inclusive volunteering experience for volunteers and volunteer managers, guiding operations and ensuring impact across the service.

You will collaborate across Supporter Care, Relationship Fundraising and the UK Forum, using data and feedback to set priorities and drive continuous improvement.

Qualifications

• Experience leading, motivating and developing teams to deliver high-quality outcomes.
• Strong stakeholder management across a complex organisation.
• Experience managing operational processes, systems and improvement initiatives.
• Excellent planning and project management with multiple priorities.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and develop a high-performing Volunteering Support team, fostering an inclusive culture.
• Provide exemplary people leadership, set expectations, support development and wellbeing.
• Drive delivery of a high-quality volunteering support service for volunteers and managers.
• Allocate projects to the team to improve volunteering for volunteers and managers.
• Build strong collaborative relationships across Macmillan.

Skills

People leadership

Stakeholder management

Operational processes

Project management

Data-driven decisions

Budget management

Communication

Job description

Volunteering Support Manager

Contract Type: 12 Month fixed term contract

Full time (34.5 hours) We are open to a conversation about how you work these hours.

Location: Hybrid , there will be a requirement to attend face to face team meetings

Salary Range: £44500-£49500

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.

About the role

We’re looking for an experienced Volunteering Support Manager to lead the operational delivery of key areas of Macmillan’s volunteering strategy. You’ll provide strong and inclusive people leadership to a multi-level team, creating the clarity, support and environment they need to deliver high-quality services and projects for volunteers and Volunteer Managers.

You’ll lead the development and delivery of a consistent, responsive and effective volunteering support offer, ensuring Volunteer Managers have access to the guidance, resources and support they need to give volunteers a positive, safe and inclusive experience. You’ll oversee operational processes, systems and team performance, using data, insight and feedback to identify priorities and drive continuous improvement.

Working collaboratively across Macmillan, you’ll build strong relationships with teams including Supporter Care, Relationship Fundraising, to name a few. You’ll also lead the operational activity of our UK Forum, working with the Volunteer Chair to create meaningful opportunities for volunteers to influence and shape our work.

This is an opportunity to lead and develop a high-performing team while improving how volunteering support is delivered across Macmillan, helping to ensure volunteering is safe, inclusive, impactful and aligned with our organisational goals.

Key responsibilities

• Lead and develop a high-performing team within Volunteering Support, creating an inclusive and supportive culture where colleagues can thrive, grow and deliver outstanding results.
• Provide exemplary people leadership, setting clear expectations, supporting development, managing performance and wellbeing, and empowering team members to achieve their full potential.
• Drive the delivery of a high-quality volunteering support service, ensuring volunteers, volunteer managers and stakeholders receive consistent, responsive and effective support.
• Allocate projects to the team which improve volunteering for both volunteers and volunteer managers
• Build strong relationships across Macmillan

About you

• Experience of leading, motivating and developing teams to deliver high-quality outcomes.
• Strong stakeholder management skills, with the ability to build effective relationships across a complex organisation.
• Experience of managing operational processes, systems and continuous improvement initiatives.
• Excellent planning and project management skills with the ability to manage competing priorities.
• Strong communication, influencing and relationship-building skills.
• Experience of using data and insight to monitor performance and inform decision-making.
• Understanding of volunteer management or volunteer engagement best practice.
• Knowledge of equality, diversity and inclusion principles and how these can be embedded into volunteering.
• Ability to work collaboratively and deliver results in a fast-paced environment.
• Experience of managing budgets and ensuring compliance with relevant policies and procedures.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Recruitment Process

Application deadline: 5th November 2026
Interview date: W/C 16th November 2026