Volunteer Manager

Westminster Citizens Advice Bureau; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Career development

Season ticket loans

Flexi/home working

Job summary

Westminster Citizens Advice Bureau is seeking a Volunteer Manager to recruit, induct, support and develop volunteers across the organisation. You will collaborate with staff, partners and community groups to ensure volunteers are confident and valued in delivering high‑quality services.

The role requires strong communication, organisational skills and a proactive approach. It features hybrid working with a mix of office, outreach and remote work, and offers generous benefits including leave,

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work with diverse groups including volunteers.

Responsibilities

• Recruit, induct, support and develop volunteers.
• Work with staff, partners and community organisations.
• Ensure volunteers have a positive, well-structured experience.

Skills

Strong communicator

Interpersonal skills

Organised

Job description

Salary: FTE £43,272.38 (Band 3 Level 1), Pro rata £25,963.43
Hours: 21 hours per week (3 days)
Contract type: Permanent

Location: Westminster & Hybrid

Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high-quality, agile advice service that reflects community issues and needs, and our service always puts people first.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one's rights and responsibilities?

As a Volunteer Manager, you will play a vital role in supporting our volunteering programme. You will help recruit, induct, support and develop volunteers across the organisation, ensuring they have a positive, meaningful and well-structured experience. You will work closely with staff, partners and community organisations to ensure volunteers are confident, valued and able to contribute effectively to our service.

You will need to be a strong communicator with excellent interpersonal skills, and the ability to work effectively with a diverse range of people, including those who may be vulnerable or new to volunteering. You will be organised, proactive and committed to delivering a high-quality volunteering experience. The role involves hybrid working, with a mix of office, outreach and remote work.

We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation.

• generous annual leave that increases with length of service
• paid sick leave
• a pension scheme
• annual season ticket loans
• career breaks
• ongoing opportunities for professional development and progression within the organisation

You will join a warm and friendly work culture where staff and volunteers are valued, and we also offer a flexible working environment where you can work from home on some days.

Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Application deadline: 4th November 2026.