Volunteering Services Delivery Lead

Macmillan Cancer Support; Gran Bretaña; A distancia; GBP 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Pension matched 7.5%

Learning and development offers

Flexible working patterns

Holiday buy/sell scheme

Descripción de la vacante

Macmillan Cancer Support is seeking a Volunteering Services Delivery Lead to coordinate the Volunteer Buddying Service for people living with cancer. The role combines direct service delivery with volunteer management, ensuring timely and person-centred support across referrals and pathways.

The post is home-based with occasional travel for meetings, with two permanent roles and a salary in the £30,000–£33,000 range, reflecting full-time 34.5 hours.

Formación

• Experience managing volunteers and coordinating support.
• Ability to assess referrals and identify appropriate support pathways.
• Strong communication with diverse groups and safeguarding awareness.

Responsabilidades

• Support delivery of the Volunteer Buddying Service for people living with cancer.
• Assess referrals and individual needs; identify and implement appropriate pathways.
• Supervise and support volunteers throughout their volunteering journey.
• Monitor service quality and outcomes; ensure timely, person-centred support.
• Balance focus: two-thirds service delivery, one-third volunteer management.

Conocimientos

Volunteer management

Risk assessment

Safeguarding

Relationship building

Emotional intelligence

Descripción del empleo

Volunteering Services Delivery Lead

Permanent (2 roles available) | Full time 34.5 hours, we are open to a conversation about how you work these hours | Home-based with occasional travel for meetings and conferences | £30,000–£33,000

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Do you have exceptional volunteer management skills and the passion to deliver impactful emotional support services for people living with cancer?

It’s an exciting time to join Macmillan Cancer Support as we've recently launched our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

This is a pivotal role which includes supporting the delivery of Macmillan’s Volunteer Buddying Service for people living with cancer. You will assess referrals and individual needs, identify the most appropriate pathways, support and supervise volunteers, monitor service quality and outcomes and help ensure that people living with cancer receive timely and person-centred support. The role is weighted towards service delivery, with approximately two-thirds of time spent supporting the delivery and quality of the Buddy Service and one-third focused on volunteer management and support.

About you

You’ll have experience assessing and responding to individual needs, using a person‑centred approach to identify appropriate support and help ensure people receive the right support at the right time. You’ll be confident communicating with people from a range of backgrounds and supporting those facing complex or challenging circumstances.

You’ll also bring strong volunteer management experience, with the ability to support and supervise volunteers throughout their volunteering journey, from selection and induction through to ongoing development, helping them provide a positive experience for people living with cancer.

Equally important is your ability to assess risk and identify safeguarding concerns, take appropriate action in line with policies and procedures, elevate concerns when required, support follow‑up actions and maintain accurate records.

Strong relationship‑building skills, emotional intelligence and sound judgement are essential. You’ll be committed to delivering a high‑quality service, using feedback, insight and outcomes to continuously improve the experience of both volunteers and people living with cancer.

Benefits

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Tuesday 3rd November 2026

Interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [e-mail] for advice, or a conversation on reasonable adjustments.