Volunteer Services Administration Specialist

Hampshire County Council; England; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured

Employee Assistance

LGPS

Annual Leave

Sick Pay

Job summary

Hampshire County Council invites applications for an Administrative Assistant within the Children and Families Volunteers service. You will provide high-quality administration, support our volunteers and communicate with families and young people to help the service run smoothly.

Join a dedicated team delivering important safeguarding and volunteering support across Hampshire. The role includes recruitment coordination, diary management, and contributing to newsletters while ensuring

Qualifications

• Experience in administration and coordinating multiple tasks.
• Excellent communication and customer-service mindset.
• Knowledge and experience of safeguarding.
• Ability to manage a varied workload and meet deadlines.
• Discretion and confidentiality handling sensitive information.

Responsibilities

• Support the recruitment and onboarding of new volunteers, including DBS checks and maintaining the volunteer database.
• Promote volunteering opportunities and liaise with volunteer centres and partners.
• Provide a responsive point of contact for volunteers and families by phone and email.
• Administer the Return from Missing Conversations service and record information in the case management system.
• Process expenses, coordinate training and provide reminders for out-of-hours visits.
• Organise team meetings, take minutes, and support service communications.
• Contribute to the volunteer newsletter and gather feedback from users.

Skills

Communication

Customer service

Organisational skills

Attention to detail

Safeguarding knowledge

Tools

MS Word

MS Excel

Outlook

Job description

Hampshire County Council invites applications for an Administrative Assistant within the Children and Families Volunteers service. You will provide high-quality administration, support our volunteers and communicate with families and young people to help the service run smoothly.

Join a dedicated team delivering important safeguarding and volunteering support across Hampshire. The role includes recruitment coordination, diary management, and contributing to newsletters while ensuring