Volunteer Operations Senior Executive (12-Month Contract)

Cancer Research UK; Stratford-upon-Avon; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Cancer Research UK is seeking an Operations Senior Executive to drive operational excellence across the Volunteer Proposition. You will enhance processes, manage systems, analyse data and collaborate with stakeholders to deliver a seamless volunteer experience.

The role supports the Volunteering Operations Manager and team, helping ensure stability, effectiveness and growth by implementing and optimising ways of working that benefit volunteers and volunteer managers.

Qualifications

• Experience managing or supporting the implementation of systems, processes, or operational improvements.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent problem-solving abilities and a proactive, solutions-focused approach.
• Strong stakeholder management, communication and influencing skills.
• Experience supporting or providing guidance to colleagues and team members.

Responsibilities

• Partner with colleagues across the Volunteer Proposition to deliver a consistent and positive volunteer experience.
• Lead the development, improvement and implementation of operational processes, guidance and documentation, identifying opportunities to improve efficiency and effectiveness.
• Manage department inboxes and operational queries, identifying trends and recommending improvements.
• Develop and maintain a strong working knowledge of key systems and platforms including Microsoft 365, Salesforce, Siebel, Jotform and Contentful.
• Lead and support a variety of projects, ensuring milestones are achieved and stakeholders remain engaged throughout.
• Analyse operational data and produce insightful reports and presentations that inform decision-making and drive continuous improvement.
• Collaborate with operational colleagues to ensure smooth day-to-day delivery of volunteering operations, including providing cover for key operational activities when required.
• Support and guide colleagues, acting as a positive role model within the team and contributing to a collaborative, inclusive working environment.
• Build a strong understanding of all areas within the Volunteer Proposition to support cross-functional working.
• Ensure compliance with relevant volunteering legislation and organisational policies and procedures.

Skills

Organisational skills

Stakeholder management

Data analysis

Process improvement

Project coordination

Excel skills

Collaborative teamwork

Tools

Microsoft 365

Salesforce

Siebel

Jotform

Contentful

Job description

Cancer Research UK is seeking an Operations Senior Executive to drive operational excellence across the Volunteer Proposition. You will enhance processes, manage systems, analyse data and collaborate with stakeholders to deliver a seamless volunteer experience.

The role supports the Volunteering Operations Manager and team, helping ensure stability, effectiveness and growth by implementing and optimising ways of working that benefit volunteers and volunteer managers.