Performance Operations Manager (Legacy Partnerships)

Cancer Research UK (CRUK); Gildersome; Remote; GBP 35,000 - 38,000; Full time

Job summary

Cancer Research UK is seeking a Performance Operations Manager (Legacy Partnerships) to combine data expertise with operational excellence. You will enable the Legacy Partnerships team to deliver engaging professional activity, provide reporting and performance insights, and support strategic decision-making to maximise legacy gifts.

In this role you will work with cross-functional teams to improve processes, manage data quality, and drive forecasting accuracy while delivering meaningful

Qualifications

• Proven experience in performance reporting and analysis.
• Experience in operational management within a complex organisation.
• Strong data interpretation and ability to present insights clearly.
• Excellent stakeholder engagement and cross-functional collaboration.

Responsibilities

• Lead performance reporting and analysis to support strategy development and decision-making.
• Monitor and evaluate professional engagement activity to drive growth and efficiency.
• Coordinate between Legacy Partnerships, Operations, Insight & Performance, Marketing and Product teams.
• Identify process improvements and improve forecasting accuracy.
• Develop and maintain reporting tools, dashboards and resources for regional performance.
• Support planning and delivery of national and regional engagement campaigns with internal stakeholders.

Skills

Performance reporting

Operational management

Business analysis

Stakeholder engagement

Data interpretation

Job description

£35,000-£38,000 plus benefits

Reports to: Legacy Partnerships Team Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Homebased anywhere in the UK

Closing date: 11th November 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: one stage competency based interview with a potential second stage

Interview date: week commencing 23rd November

At Cancer Research UK, we exist to beat cancer.

Our Legacy Partnerships team plays a vital role in protecting and growing one of Cancer Research UK's most important income streams. As Performance Operations Manager (Legacy Partnerships), you'll combine data expertise, operational excellence and stakeholder management to help shape how we engage with professional partners, including solicitors and will writers.

As our Performance Operations Manager, you'll be responsible for enabling the Legacy Partnerships team to deliver impactful professional engagement activity through excellent reporting, operational processes and performance management.

This is an exciting opportunity to drive performance, improve processes and deliver meaningful insight that enables strategic decision-making, helping us maximise future gifts in wills and accelerate progress towards our mission of beating cancer.

What will I be doing?

• Lead performance reporting and analysis, providing meaningful data and insight to support strategy development, decision-making and continuous improvement.
• Monitor and evaluate professional engagement activity, identifying trends, opportunities and areas for improvement to drive growth and efficiency.
• Act as the key liaison between Legacy Partnerships, Operations, Insight & Performance, Marketing and Product teams to ensure aligned ways of working and successful project delivery.
• Drive operational excellence by identifying process improvements, resolving data quality issues and improving forecasting accuracy.
• Develop and maintain reporting tools, dashboards and resources that enable the Legacy Partnerships team to effectively manage regional performance and engagement activity.
• Support the planning and delivery of national and regional professional engagement campaigns, events and initiatives, working collaboratively with internal stakeholders.

What are we looking for?

We're looking for a highly organised and analytical professional who can turn complex data into actionable insight while building strong relationships across a wide range of stakeholders. You'll bring:

• Proven experience in performance reporting, operational management or business analysis within a complex organisational environment.
• Strong analytical and data management skills, with the ability to interpret, present and explain complex information clearly to a variety of audiences.
• Excellent stakeholder engagement and relationship management skills, with the ability to influence and collaborate effectively at all levels.
• Experience managing multiple priorities and projects simultaneously whilst maintaining high standards and attention to detail.
• A proactive and flexible approach, with the ability to work effectively in a fast-paced environment and adapt to changing priorities.
• A genuine interest in using data, insight and continuous improvement to deliver better outcomes and drive organisational success.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.