Remote Fundraising & Supporter Experience Executive

Cancer Research UK; Oxford; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK is seeking a Customer Service Executive to engage supporters across phone, email, live chat and social channels from a home-based setting in the UK. You will build lasting relationships, understand what motivates donors, and provide personalised solutions to maximise their impact.

You will deliver exceptional supporter experiences, resolve enquiries with empathy, and help deepen engagement through fundraising, volunteering, campaigns and regular giving.

Qualifications

• Customer-focused role in fundraising, charity or contact centre.
• Excellent communication skills across channels.
• Strong listening skills and emotional intelligence.
• Growth mindset with proactive and organised approach.
• Attention to detail and ability to manage competing priorities.
• Comfort using digital systems to engage supporters.

Responsibilities

• Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Delivering exceptional supporter experiences by understanding motivations and providing personalised solutions.
• Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning and regular giving.
• Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes.
• Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
• Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.

Skills

Customer service

Communication

Empathy

Multichannel support

Digital literacy

Job description

Cancer Research UK is seeking a Customer Service Executive to engage supporters across phone, email, live chat and social channels from a home-based setting in the UK. You will build lasting relationships, understand what motivates donors, and provide personalised solutions to maximise their impact.

You will deliver exceptional supporter experiences, resolve enquiries with empathy, and help deepen engagement through fundraising, volunteering, campaigns and regular giving.